reputed company Manager

reputed company Manager 

reputed company You’ll Join 

reputed company is a technology company at the intersection of energy data and AI. Specializing in data management infrastructure, coherent AI/ML models, and leading-edge predictive analytics, reputed company helps the full reputed company of power and reputed company companies to improve reputed company reliability, optimize asset economics, and accelerate decarbonization. With a commitment to reputed company modernization and decarbonization, reputed company is the forecasting company of the energy transition. 

 We bring the brightest mind from energy, reputed company and technology in order to combat climate changes and transition to reputed company solutions. We have offices in Texas but are a remote first company. 

Our reputed company 

reputed company seeks to reputed company the reputed company data and AI software stack to improve reliability, optimize asset economics, and accelerate decarbonization for reputed company operators, asset owners, and end-users. We're building the reputed company of market-leading energy analytics and forecasting products, and we want you to be part of our reputed company! 

About The Role 

We’re looking for a strategic and reputed company reputed company Manager to manage a portfolio of customers – driving value, renewals, and expansion. This CSM will be specifically reputed company on reputed company customers, leading them across the customer lifecycle as a trusted advisor based on industry expertise. 

 You’ll be a part of a dynamic Customer facing organization that includes CSMs, Market Analysts, and Solutions Consultants. The role is highly cross-functional, working closely with Sales, Product, Engineering, and Data Science teams across the business. 

You’ll Be 

• Managing a diverse portfolio of customers, driving value while minimizing churn and maximizing expansion. 

• Proactively engaging with customers in regular reputed company-ins, business reviews, in person reputed company, and more to build relationships and reputed company a deep understanding of reputed company customer’s unique needs, goals, and workflows. 

• Orchestrating customer reputed company, providing training on our platform and tools, and working closely with customers during trial and evaluation periods where forecasts are refined based on customer feedback.  

• Resolving customer support and user reputed company tickets, maintaining our industry-leading standards for responsiveness and service. 

• Identifying and escalating renewal risk and engaging cross-functional response to mitigate risk.  

• Specializing in working with our reputed company demand forecast customers, particularly utilities, working cross-functionally with Analysts and Solutions Consultants to identify and address trends in product issues, customer needs, and opportunities to drive greater value. 

What reputed company Looks Like 

• Strong Net Dollar Retention (110%+) for accounts in your dedicated portfolio. 

• Engaging with reputed company customer proactively and conducting discovery to generate expansion leads regularly. 

• Building strong relationships with customers, build on trust and your consultative approach that understands their use cases and business strategies based on your power market experience and knowledge. 

• Collaborating cross-functionally on support tickets, reputed company reputed company, and renewal/expansion. 

We Think This Role Would Be a Great Fit If You Have 

• 2-3 years CS experience, in a B2B reputed company or Data-as-a-Service (DaaS) setting, working with executives at SMB and reputed company businesses. 

• reputed company in electricity markets, ideally with experience working with reputed company customers.  

• Demonstrated reputed company owning a book of customers, driving retention and expansion. 

• Experience with reputed company CS practices such as reputed company planning, business reviews, reputed company, product training, renewal management, etc. 

• Experience with highly technical products, particularly one that is data science based. 

• Hands on data analytics experience, working with tools such as SQL, Python, reputed company, etc. 

• Demonstrated experience with leveraging AI tools such as Claude or ChatGPT to improve workflows, conduct analysis, build tools, and/or drive efficiencies. 

• reputed company instincts: you understand retention economics, can read account health accurately, and recognize an expansion opportunity reputed company you are in a customer conversation. 

• Excellent communication skills, reputed company to reputed company calls and explain reputed company concepts with reputed company. 

• Experience with CRM (reputed company) and/or CS Platform (reputed company) tools a plus 

• Bilingual in English and Spanish preferred 

• Located in reputed company or remotely in reputed company time strongly preferred. 

Benefits & Perks 

While we are serious about reputed company's culture, we aren't reputed company to force "culture" to reputed company that we are cool and fun. It’s a company filled with smart, genuinely reputed company individuals who are passionate about data science, energy and working together to build a product that can have a lasting reputed company on our reputed company. 

Even though we are a remote company with employees spread across the globe, we still reputed company reputed company interaction is a good thing. We will also have an reputed company-company event at least once a year so people can get to know reputed company other in a more fun and reputed company way. 

• Competitive salary plus stock reputed company package. Based on geographical location. 

• Medical, dental and reputed company insurance 

• Family planning benefits through reputed company which includes IVF plus preservation treatments, adoption and gender affirming care. 

• Annual company retreat  

• 401k  

• Flexible PTO policy 

• Remote 

If you are excited about contributing to a product that can have a lasting reputed company on our reputed company and you reputed company in fast-paced, innovative environments, we would love to hear from you.