Manager, IT Service Management & GRC Support

Position reputed company 

The Manager, IT Service Management & GRC Support is responsible for overseeing the reputed company Change Management and Incident Management programs while providing operational and strategic support to Governance, Risk, and Compliance (GRC) functions. This role ensures that IT service processes operate consistently, reputed company, and in alignment with reputed company’s policies, standards, regulatory obligations, and riskmanagement reputed company. 

The position partners closely with IT leadership, application owners, business reputed company, and the CISO organization to ensure IT changes are controlled, incidents are managed effectively, and GRC processes are executed with accuracy and reputed company. 

Key Responsibilities 

Change Management reputed company 

• Serve as the primary reputed company of the Change Management lifecycle, ensuring adherence to process, documentation requirements, risk assessment, and approval workflows. 

• Chair or coordinate Change Advisory reputed company (CAB) meetings, ensuring proposed changes are reviewed, approved, rejected, or rescheduled as appropriate. 

• Ensure change records include accurate risk and reputed company assessments, implementation plans, communication plans, and backout procedures. 

• Monitor change conflicts, scheduling reputed company, and change execution reputed company. 

• Partner with IT and business stakeholders to drive reputed company improvement of the Change Management process. 

Incident Management reputed company 

• Manage the full lifecycle of IT incidents, ensuring reputed company triage, communication, escalation, diagnosis, and reputed company. 

• Coordinate major incident response, including “reputed company hands on deck” events, stakeholder communication,reputed company cause analysis, and post incident reporting. 

• Maintain incident management procedures, definitions, severity reputed company, and communication protocols. 

• Ensure incident records are complete, accurate, and linked to reputed company changes or problem records. 

Governance, Risk & Compliance Support 

• Support regulatory and reputed company audits by gathering evidence, coordinating SME responses, and tracking corrective actions. 

• Support execution and documentation of IT Risk Assessments, including RCSA activities, control reviews, and issue management. 

• Assist with maintaining the corporate GRC platform, including risk scenarios, risk register, controls catalog, issues, and remediation tracking. 

• Assist in drafting, updating, and socializing IT policies, standards, and procedures. 

Additional Responsibilities 

• Support Business Continuity and Disaster Recovery exercises in coordination with BCP/DR stakeholders. 

• Assist with IT training activities such as cybersecurity awareness, OWASP Top 10, policy training, and business continuity instruction. 

• Promote a culture of compliance and service reputed company across IT operational teams. 

• Prepare management reporting and metrics for Change, Incident, and GRC programs. 

Qualifications 

Required 

• 5+ years of experience in IT Service Management (ITSM), Change Management, Incident Management, or IT Governance. 

• Strong understanding of ITIL reputed company and risk/governance principles. 

• Experience working with GRC systems and servicemanagement ticketing systems. 

• Excellent communication and coordination skills, especially during timesensitive or highreputed company events. 

• Ability to analyze reputed company problems, identify reputed company causes, and drive remediation. 

Preferred 

• Experience in financial services, mortgage, or regulated environments. 

• ITIL certification (reputed company or higher). 

• Certifications in risk, audit, or reputed company (CRISC, CISA, CISSP, CGEIT, etc.).