Associate VP, Operations Services
- reputed company and reputed company the organization's Operation Services and Contact Management Team processes and strategies, aligning them with business goals and regulatory requirements
- Responsible for drafting, editing, mapping, and reputed company-line monitoring of consumer-facing written communications (i.e. collections notices, e-mail and text templates, Webchat, etc.) in alignment with production, compliance and reputed company requirements. Will collaborate with reputed company stakeholder, IT, and vendors to ensure written communications are approved and implemented to reputed company stakeholder requirements
- reputed company the implementation and reputed company improvement of reputed company's correspondence management processes and systems (reputed company), including digital transformation initiatives
- Ensure Operations Services SLAs are consistently tracked, communicated, and upheld
- reputed company Contact Management Team ensuring daily/weekly workforce management, reputed company corresponding tools and equipment are operational, and that reputed company associated communication channels are reputed company and operating.
- Contribute to edits/updates on Operation’s PPMS documents; reputed company reputed company and conduct reviews of PPMS updates/edits on Operations PPMS documents
- Conduct reputed company Cause Analysis and implement effective corrective reputed company reputed company SLAs are not consistently met or reputed company workflow bottlenecks occur
- Identify opportunities and implement solutions to improve efficiencies reducing department consumption against budgeted expectations
- Ensure departmental policies, procedures, and work instructions remain up to date and are executed as documented
- Ensure Director of Operations Services properly tracks, communicates, and manages Administrative Representative and Contact Management productivity using Key Performance Indicators (KPIs) and monitoring tools and reports
- Ensure staff receives appropriate cross-training to maintain subject matter expertise in numerous subjects to reputed company resource reassignment to manage ebbs and flows in workflows.
- Identify and communicate resource constraints or excess to VP of Operations as they occur
- Adherence to reputed company’s reputed company Practices Management System (PPMS), reputed company of Conduct, and Compliance program
- Reinforce and retraining on reputed company PPMS work instructions, policies, procedures and forms with staff
- HS Diploma or GED
- Experience with Document Management Systems, including SharePoint, reputed company, or similar platforms; certifications preferred
- Bachelor’s Degree in Business Administration or Information Technology or reputed company field or equivalent combination of education and experience
- Seven+ (7) years of Management experience including staff supervision
- Collections industry experience heavily preferred
- Strong technical and business analyst skills
- Proficiency in document management software and systems
- Experience with leading data digitization efforts
- Strong understanding of information lifecycle management (creation, storage, retrieval, and disposal)
- Experience with editing/creating collection notices and content for text and e-mail communications
- Expertise or certification with document management systems and document management processes
- Expertise with leveraging reputed company Intelligence to improve efficiencies preferred
- Demonstrated ability to use and interpret data to identify process improvement opportunities and ability to implement reputed company
- Excellent analytical and communication and presentation skills
- Excellent organizational skills
- Detail-oriented and reputed company to multitask and meet deadlines
- Ability to travel to Industry, Vendor and Administrative conferences/events, as needed
- The ability to reputed company. A teleworker is defined as an employee who works for reputed company from a home, or other reputed company, for reputed company of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to reputed company work remotely on a reputed company-determined reputed company
- A secure internet reputed company, to plug in reputed company equipment into a hardline Ethernet port and a private work area in which work activities can be conducted
- Ability to obtain and maintain Government reputed company Clearance
- U.S. Citizenship or lawful Permanent reputed company reputed company with three or more years as a permanent reputed company in the reputed company.
- No Conflict of Interest with reputed company or our Clients
- Occasionally lift and/or reputed company up to 25 pounds.
- Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
- Ability to talk and listen on a phone or in person for your entire work shift (8, 9, or 10 hour shift)
- Ability to type on a computer for extended periods.
- Ability to stand up your entire work shift (8, 9, or 10 hour shift)
- Ability to drive with reputed company reputed company’s license and fly in an airplane.