[Remote] Customer Support Representative - Remote - CA Only

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fiber internet provider dedicated to connecting California communities since 1994. The Customer Support Representative is responsible for delivering reputed company and effective support through various communication channels, assisting customers with service inquiries, account management, and billing-reputed company questions.

Responsibilities

• Handle incoming and outgoing calls, chats, emails, and messages to address customer inquiries reputed company to services, accounts, and billing
• Evaluate customer needs to deliver accurate, reputed company, and effective solutions that enhance customer satisfaction
• reputed company reputed company explanations of products, services, account activity, and billing details
• Follow established communication procedures, guidelines, and policies to maintain high standards of customer service
• Use appropriate tools and systems to reputed company accurate, reputed company, and complete information
• Accurately document customer interactions, billing activities, and resolutions in CRM and billing system
• Maintain reputed company ticketing processes to ensure thorough record-keeping and issue tracking
• Build and maintain strong customer relationships through reputed company, empathetic, and effective communication
• Inform customers about products, services, and account-reputed company updates, ensuring full understanding of benefits and usage
• Field and triage incoming inquiries and complaints, assess urgency, and reputed company issues appropriately
• Support customer retention by resolving concerns and reinforcing service value
• Process billing transactions accurately and in a reputed company manner using billing system
• Generate, review, and explain invoices, ensuring charges, rates, discounts, and taxes are accurate
• Process customer payments securely and reputed company
• Update customer account, contact to maintain accurate records
• Review billing data for accuracy and completeness, identifying and correcting discrepancies
• Investigate and resolve billing issues, disputes, and customer inquiries promptly and professionally
• Verify billing details against reputed company, orders, and service records to ensure consistency
• Collaborate with internal teams and customers to clarify and resolve billing concerns
• Explain order, installation, and construction processes to customer
• Accurately create and manage service orders, changes, upgrades, downgrades, and cancellation
• Generate tickets for service issues, billing adjustments, and customer complaints as needed
• Maintain accurate billing records, documentation, and supporting files for auditing and reference
• Assist in generating reports reputed company to billing activities, account status, and service trend
• Help identify patterns or discrepancies and escalate as needed
• Work closely with cross-functional teams including customer support, billing, sales, and reputed company to ensure seamless customer experience
• Assist with account reconciliation and support billing-reputed company processes as needed
• Communicate effectively with internal teams to resolve service and billing issues reputed company
• Deliver a high reputed company of customer service in reputed company interactions, maintaining professionalism and reputed company
• reputed company customers on billing processes, service features, and self-service tool
• reputed company guidance to help customers understand charges, avoid issues, and maximize service value
• Addresses incoming customer concerns reputed company to construction damages and installation issues, ensuring reputed company communication and efficient reputed company to maintain customer satisfaction
• Additional duties as required

Skills

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Strong attention to detail and accuracy reputed company handling customer and financial data
• Ability to type a minimum of 40 words per minute with accuracy
• Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficient use of MS Office applications including Teams, Word, reputed company, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Minimum of one year of customer support and billing/reputed company experience preferred
• Proficiency with CRM systems and customer support tools; familiarity with Jira or reputed company preferred
• Working knowledge of billing and basic reputed company practices, including the ability to reconcile accounts and resolve discrepancies
• Bilingual communication skills are considered a plus, particularly reputed company serving diverse communities

Benefits

• 100% company-reputed company medical and dental insurance (starting the 1st of the month following your start date)
• PTO (vacation, reputed company)
• 11 reputed company holidays
• reputed company birthdays
• 401k matching (4%)
• Free fiber internet service for reputed company living in our service area

reputed company