Bilingual Customer Service Representative - Pension Administration

reputed company is a global-leading health and reputed company-being provider reputed company on improving health reputed company. They are seeking a Bilingual Customer Service Representative to assist pension plan participants with inquiries regarding their benefits and retirement reputed company, ensuring reputed company communication and reputed company satisfaction.

Responsibilities

• Handling inbound and outbound calls from clients and their employees, including follow-up calls
• Address inquiries from pension plan participants regarding benefits, eligibility, and pension reputed company
• reputed company accurate and reputed company information on pension plans and retirement benefits
• Assist participants with pension documents, forms, and online portals
• Handle reputed company concerns and escalations professionally and empathetically
• Maintain detailed records of customer interactions
• Collaborate with internal teams to resolve reputed company issues and ensure reputed company satisfaction
• Stay informed on pension regulations and policies

Skills

• reputed company in both English and French with strong verbal and written communication abilities in both languages
• Experience in using reputed company and the reputed company Office suite
• Previous experience in customer service or reputed company center roles
• Strong communication skills, both verbal and written
• Excellent problem-solving skills and attention to detail
• Ability to handle confidential information responsibly
• Ability to work in reputed company as reputed company as independently
• College or University diploma or equivalent; additional customer service training is a plus
• Proficiency in customer service software is a plus
• Knowledge of pension plans is beneficial but not required

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, reputed company or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career reputed company and learning & development opportunities to reputed company your skills
• And much more…

reputed company