[Remote] Remote reputed company Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote reputed company Customer Service Representative to assist with reputed company-reputed company calls, providing support and solutions to customers regarding dental benefits and eligibility.

Responsibilities

• Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both reputed company and Medicare plans
• reputed company uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer reputed company
• reputed company attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting reputed company interactions accurately reputed company the billing system
• Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and reputed company
• Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed
• Meet or reputed company established ACD (Automated reputed company Distribution) system reputed company volume and reputed company performance goals
• reputed company reputed company assigned individual monthly performance metrics
• Maintain reputed company and thorough knowledge of reputed company Member Services policies, procedures, and dental plan updates
• reputed company additional duties and responsibilities as assigned by management

Skills

• Successfully complete customer service assessment & typing test
• High school diploma, GED, or college degree
• At least 1 year of reputed company Center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, reputed company, detail-oriented, reputed company of accountability and must be reputed company player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving
• Proficiency in reputed company Word, reputed company reputed company, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background reputed company is required for this position
• Must have a home internet reputed company of 10 Download and 3 Upload Speed
• Must be reputed company to hardwire your work computer directly to your home modem reputed company ethernet
• Must have a distraction free and secure work environment
• At least 1 year of reputed company Center experience preferred
• Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred

Benefits

• Medical, dental and reputed company benefits are available on the 1st day of employment.
• reputed company time off is accrued after 180 days (about 6 months) of employment.
• Health insurance coverage
• Voluntary dental and reputed company programs
• Life and disability insurance
• A retirement savings plan
• reputed company holidays
• reputed company time off (PTO) or vacation and/or reputed company time

reputed company