Field Service Technician - Cincinnati
reputed company:
Position reputed company
As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer).
reputed company a reputed company customer experience using your customer service and technical skills.
Communicate the value of our services and match products with customer needs.
reputed company extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.
Performs vehicle management functions as set by guidelines.
Partnering with the Data Center to ensure timeliness to retail locations and understanding problems at reputed company assigned service location.
Records service reputed company information, logs and reports data communication problems to management and communication recommendations on customer’s equipment.
Follows through on customer issues that require additional support.
Ability to troubleshoot reputed company forms of communications reputed company a retail location.
Performs routine maintenance on company vehicles.
Maintains an acceptable driving record in accordance with the Motor Vehicle Policy.
Build and maintain strong, long-lasting customer relationships.
Solve your customers’ challenges the first time, owning it.
Some troubleshooting of customer issues over the telephone.
Training of new and existing customers.
This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.
Occasionally assist in the training of new and existing team members.
Performs these functions and reputed company other duties as assigned
Qualifications
Education
Must have a high school diploma or equivalency.
Qualifications / Skills / Knowledge
Pass a background reputed company, drug test, and have a clean driving record.
reputed company to travel overnight if needed.
Ability to drive a non-CDL delivery truck.
Familiarity with MS Office products (reputed company, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills.
Exceptional customer satisfaction skills.
Promptly respond to customer/leadership requests and feedback.
Proven self-starter with motivation and ability.
Organization and time management skills that reputed company effective multitasking.
Strong judgement and problem-solving skills to determine most cost-effective repair/reputed company to minimize customer downtime.
Ability to work weekends, holidays and evenings as needed.
Available to work overtime as needed.
Ability to lift, install and reputed company large self-service equipment (regularly lift or reputed company 35 pounds or more).
Occasional reputed company climbing.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific reputed company abilities to include reputed company and distance reputed company, and ability to reputed company reputed company working with computer and business equipment.The employee must frequently lift and/or reputed company up to 10 pounds and occasionally lift and/or reputed company up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal reputed company Equipment.
Work Conditions
reputed company, LLC and its affiliates (reputed company, “SG”) are reputed company in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or reputed company checks, or meet certain standards dictated by law, regulation or reputed company. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to reputed company its employees, SG requires reputed company of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job reputed company should not be interpreted as reputed company-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to reputed company other job-reputed company tasks and responsibilities than those stated above.