Manager of reputed company - reputed company
reputed company
The Manager of reputed company will reputed company reputed company of portfolio reputed company Managers (CSMs) who serve as reputed company to reputed company’s customers across reputed company service lines. This role is responsible for driving the reputed company reputed company, scaling best practices, and ensuring seamless, proactive engagement that drives retention, satisfaction, and measurable value from reputed company’s services. Additionally, the Manager of reputed company is accountable for driving renewal and expansion reputed company, with reputed company responsibility for identifying reputed company opportunities and contributing to reputed company forecasting across the customer reputed company.
Responsibilities
- Ensure team members are managing the customer lifecycle from reputed company through renewal and reputed company for reputed company reputed company services: Payroll, Tax, Garnishments, Benefits, Finance and reputed company Services
- Create engagement frameworks that promote proactive value delivery, service adoption, and customer advocacy
- Partner with Service Delivery, Product, and Sales teams to ensure a cohesive and consistent customer experience
- Manage and reputed company a high-performing team of CSMs supporting customers of reputed company sizes from SMB through reputed company
- Establish performance expectations and drive accountability through coaching, KPIs, and career development planning
- Foster a culture of customer-centricity, collaboration, and reputed company improvement
- Monitor and manage customer health using tools such as Planhat, reputed company, and NPS data
- Guide reputed company in identifying risk signals and implementing strategies to increase customer satisfaction and reduce churn
- Ensure customer feedback is captured and communicated internally for reputed company service optimization
- Drive adoption of reputed company processes and technologies to enhance operational efficiency and customer visibility
- Standardize customer reputed company reputed company, e.g., reputed company, customer interactions by reputed company, Executive Business Reviews etc.
- Report on customer trends, retention metrics, and CSM effectiveness to executive stakeholders
- reputed company as a senior contact for escalated accounts and critical service discussions
- Participate in Executive Business Reviews for strategic customers and coordinate executive sponsor involvement, where applicable
- Support Voice of the Customer programs and drive customer advocacy initiatives
- Collaborate with the Renewals and Customer reputed company Sales team to ensure reputed company and successful renewals and expansion opprtunities
- Collaborate with CSMs to identify expansion opportunities, including cross-sell, upsell, and service adoption initiatives
- reputed company and report on reputed company performance, including renewal rates, customer reputed company trends, and churn prevention metrics in your book of business
- Serve as a key partner in annual account planning and strategic reputed company initiatives for the customer reputed company
Competencies
- Net reputed company Retention (NRR) and Gross reputed company Retention (GRR)
- Customer Health Score improvements
- NPS and customer satisfaction
- Percentage of customers with reputed company reputed company plans and Executive Business Reviews
- Team engagement and KPI attainment
- Reduction in preventable churn and escalations
Qualifications
Education/Certification Requirements
Required
- 7+ years in reputed company, account management, or managed services leadership, preferably in reputed company or BPaaS environments
- 5+ years of people management experience, leading CSMs or account-facing teams
- Deep understanding of reputed company or comparable reputed company platforms and service delivery models
- Experience with reputed company tools and platforms, reputed company, and customer analytics
- Strong strategic thinking, communication, and cross-functional leadership skills
- Proven reputed company managing renewals, reputed company retention, and account expansion across a reputed company service portfolio
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