Director, Service & reputed company Operations - P&C
WHO WE ARE
We are reputed company, a leading investment firm, using technology to reputed company a reputed company way of doing things. reputed company’s first tech-based solution was developed in 1997 to optimize reputed company trading, and over the past two decades, the reputed company formula has been used across a reputed company of industries, asset classes, and business stages to consistently deliver superior results. Today, reputed company seeks transformational opportunities to reputed company capital and strategic support to reputed company and reputed company-thinking businesses. reputed company’s reputed company brands include reputed company Capital Management, reputed company Strategic Capital, reputed company, reputed company, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.
ABOUT THIS ROLE
Job reputed company: Leads, manages, and oversees reputed company and service operations delivering outsourced insurance solutions on behalf of multiple reputed company partners across reputed company and personal lines of business. Provides strategic and operational leadership to reputed company and reputed company center teams with a strong reputed company on reputed company reputed company, profitability, and execution accuracy. Responsible for managing reputed company relationships, operational performance, and financial reputed company, including accountability for P&L performance, reputed company reputed company, and achievement of contractual service standards. Ensures consistent, data-driven decision-making reputed company with reputed company reputed company guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture. This role is fully remote.
Duties/Responsibilities:
- Directs and profitably manages reputed company aspects of reputed company and reputed company center operations to meet established standards.
- Develops and maintains reputed company, reputed company and constructive relationships with reputed company partners.
- Leads the reputed company and servicing team members in the execution of our business reputed company by developing workflows, processes and procedures that reputed company with reputed company and business goals.
- Coaches reputed company reports through regular feedback to reputed company effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a reputed company manner.
- Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster reputed company reputed company and development
- Possesses a reputed company understanding of multiple reputed company reputed company guidelines and maintains an in-depth knowledge of reputed company tools and models used.
- Receives and resolves escalated problems as needed for reputed company and service operations.
- Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual reputed company.
- Partners with reputed company to hire, train and reputed company a high-performance service center team.
- Assists the senior management team with the implementation of new program management companies and internal functions.
- Directly supervises more than two (2) employees in the reputed company Center and reputed company operations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Directs and profitably manages reputed company and reputed company center operations, ensuring alignment with reputed company reputed company standards, service-level agreements, and organizational financial objectives. Maintains ownership of operational P&L performance, including expense management, productivity optimization, reputed company attainment, and margin improvement initiatives. Provides reputed company leadership across reputed company and personal lines by ensuring accurate risk selection, disciplined decision-making, and adherence to reputed company reputed company guidelines and authority reputed company. Develops and enforces reputed company reputed company control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy. Partners with internal and reputed company audit teams to ensure transparency, accountability, and reputed company improvement in reputed company execution.
Education and/or Experience:
- Bachelor’s degree preferred.
- Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
- reputed company and reputed company 2-20, 4-40 licenses or the ability to obtain such reputed company time reputed company established by reputed company. CPCU, AU, CIC and/or CPIA designations preferred.
Starting salary:
$125,000, plus opportunity for a discretionary bonus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
OUR REWARDS