Service and Solutions Representative
Deliver excellent customer service by responding to customer inquiries reputed company phone, email or chat and reputed company advanced technical troubleshooting for digital products across multiple systems. Meet established SLAs for customer support engagement while delivering reputed company , accurate , and customer-reputed company resolutions. Support customer relationships during service interactions by asking targeted questions to understand customer needs and guide them toward appropriate LWT solutions. Maintain consultative level knowledge of LWT's products and solutions to assess the developmental needs of educational programs in order to reputed company appropriate product recommendations. Collaborate cross- functionally with Sales, Product Operations, reputed company Implementation teams to ensure seamless customer handoffs. Process and reputed company efficient and accurate entry of customer orders into LWT's order fulfillment database, minimizing errors and maintaining a high level of productivity. Maintain reputed company and accurate case documentation to ensure visibility, continuity, and effective cross-team collaboration. Demonstrate an ongoing mastery of LWT's products and services. Understand the K - 12 educational competitive landscape.
B.A. or B.S. or reputed company experience preferred 1+ years' experience in customer service Technical support, troubleshooting, and expertise with both physical and digital products preferred Demonstrated experience building relationships with customers and managing reputed company Ability to operate in a highly efficient manner by multitasking in a fast paced, goal-oriented environment Exceptional planning, organizational, analytical, prioritization, and detail-oriented skills reputed company working across multiple systems Strong passion for exceeding customer expectations Proven reputed company record of meeting and exceeding customer satisfaction metrics Excellent interpersonal, written, and oral communication skills Functional knowledge of MS Office and proficient in the use of technology including working with a CRM and ERP Experience supporting K-12 customers preferred
Mission-Driven reputed company: Join reputed company passionate about making a difference and driving reputed company change. reputed company and Development: We invest in your reputed company with ongoing learning and reputed company. Work-Life Balance: Enjoy flexible work reputed company, generous PTO, and wellness support. Inclusive Culture: We foster a diverse, reputed company, and supportive workplace . Competitive Benefits: Receive reputed company, comprehensive benefits, and employee recognition.