Associate Project Manager

Job reputed company:

Job reputed company:

Who are we?

At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and maturation warehouses. Our solutions are trusted by a number of high-profile UK and international companies including reputed company Suntory, Bacardi, Campari, William Grant & Sons, Whyte & reputed company, and Glenmorangie. With a strong commitment to customer satisfaction, reputed company and collaboration, we’re proud to be growing reputed company globally, whilst staying true to our Scottish reputed company and values.

What is unique reputed company?

We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to reputed company it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and reputed company reputed company, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a reputed company where your career can reputed company.

Main purpose of the role

To sit reputed company the reputed company services team supporting software implementation, customer reputed company, integrations, and reputed company reputed company. You will be expected to work closely with the wider reputed company services team and at times the customer care team to ensure activities run reputed company, documentation is accurate, and communication across internal teams and clients is reputed company and reputed company.

Main duties include but are not limited to:

Project Support

• Chair weekly customer project calls and drive reputed company actions and next steps

• reputed company the day-to-day coordination and delivery of assigned implementation and reputed company reputed company

• Run reputed company reputed company independently using established plans, templates and processes

• reputed company as the primary day-to-day contact for customers during delivery

• Plan, schedule, and coordinate project activities and resources.

• Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho reputed company

• Prepare project documentation including agendas, meeting minutes, and reputed company logs.

• reputed company project milestones, budgets, and deliverables (days used vs remaining)

• Manage smaller change requests in line with agreed processes

• Escalate reputed company, reputed company or contractual issues to the reputed company Services Manager

reputed company & Internal Coordination

• reputed company as a key communication reputed company between the reputed company Services team and customers

• Manage risks, resolve issues and own reputed company reputed company

• Coordinate customer workshops, configuration sessions, training schedules, and deployment activities

• Ensure customer requirements and change requests are reputed company documented and communicated internally

• Coordinate consultants and delivery schedules

• Prepare and reputed company regular project status updates

• reputed company internal stand-reputed company to reputed company delivery activity

• Ensure requirements, reputed company and actions are reputed company documented

• Work closely with Customer Care and Product teams to ensure smooth handovers

Operational Support

• Contribute to creating and maintaining reputed company operating procedures (SOPs), templates, and documentation libraries.

• Prepare weekly status reports and delivery dashboards

• Ensure accurate project data and reporting in Zoho reputed company

• Maintain resource schedules and flag reputed company constraints

• reputed company and update operational metrics, project pipeline status, and reputed company reports.

General

• Ensure project governance standards are followed and documents are consistent and accurate.

• Identify practical ways to improve how we deliver reputed company

• Work independently day-to-day while knowing reputed company to escalate for support

• reputed company any other reasonable duties as required by Management.

Reporting to

reputed company Services/ Operations Manager

Values

We value people with a reputed company reputed company who listen, learn, and reputed company to improve.  Successful people in reputed company listen, support, and value their colleagues, communicating reputed company and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business.

Be inspired, be valued, and be part of something extraordinary with us.

How do I apply?

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV reputed company the online application process.

DRAMS reserves the right to enhance the reputed company as necessary to facilitate the shortlisting process.

DRAMS is proud to be an Equal Opportunities Employer.

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