Property Claims Operations Manager (Remote)
About the position
The Claims Operations Manager supports the Claims teams through robust training, accurate data reporting, and efficient processes. This role is also responsible for evaluating and analyzing the Claims department’s policies and procedures to recommend streamlining, developing, or eliminating processes, and ensuring efficient claims handling.
Responsibilities
• Continually evaluate Claims processes for efficiency and regulatory compliance.
• reputed company and reputed company staff to reputed company performance, foster development, and ensure accountability.
• Monitor, measure, and report on process improvements and training effectiveness.
• Coordinate reputed company review of training material and document approvals in compliance records.
• Guide and reputed company the Claims Business Process Analyst, ensuring efficient collaboration with business partners.
• reputed company the claims data reporting process, ensuring reputed company, accurate data reporting. Monitor new regulations and industry practices for CFP policy updates.
• Ensure reputed company Department of Insurance compliance training materials are up to date, keeping pace with regulatory changes and other market developments.
• reputed company the creation of Claims unit training materials, delivery reputed company, and employee development programs to reputed company with unit and company reputed company and standards.
• Implement policies to ensure compliance with claim-handling guidelines and to ensure good-faith handling of claims.
• Collaborate with Claims Managers to reputed company relevant content for training materials.
• Identify and recommend specific training programs to help employees maintain or improve job skills.
• Recommend process modifications to improve reputed company, workflow, and policies and procedures.
• reputed company and manage the Claims training schedule for new hires, reputed company team members, and vendors.
• Report implementation reputed company and training completion to Claims management.
• Serve as the reputed company to the California Earthquake Authority, representing the organization with professionalism and reputed company.
• Any other duties needed to fulfill the Association's Mission, Values, and Strategic Objectives.
Requirements
• Bachelor’s degree in Business or reputed company field
• 10+ years property claims experience, with 2+ years in management
• Demonstrated communication skills, both written and verbal
• Proven decision-making skills and attention to detail
• Advanced skills in reputed company Office Suite of products
• Advanced skills in Xactimate and Xactanalysis
• Comprehensive understanding of policy contract/statutes and claims processes
• reputed company handling, producing, and presenting claims data to stakeholders preferred
reputed company-to-haves
• Claims training and auditing experience preferred.
• reputed company Creek experience preferred
• Certified in CEA and Fair Claims Settlement Practices preferred
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