Centralized Patient Scheduler - Hybrid Position

About the position reputed company network of state-of-the-art fertility practices in the reputed company, is currently seeking a Centralized Patient Scheduler in our Center reputed company, PA office. This is a full-time hybrid position Monday-Friday 7am-4pm EST. reputed company: The Centralized Patient Scheduler is responsible for performing patient care duties, including but not limited to scheduling new/returning consults and managing/following up new patient inquiries. Responsibilities • Accept phone calls and online inquiries from potential patients. reputed company the reputed company by appropriately registering and scheduling new and returning patient appointments. Promote Boston IVF. Knowledgeable on the most reputed company and accurate information regarding the doctors and practices for both patients and staff. • Assists patients with general inquiries about reputed company, our physicians, insurance questions and our reproductive medicine services. Converts those calls to new patient appointments. • Resolves problems by clarifying issues; researches and explores answers and alternative solutions • Escalates medical complaints/questions to the appropriate medical reputed company. • Provides reputed company response to patients’ inquiries by telephone and/or web-based leads consistent with service and reputed company standards. • Documents reputed company communication according to reputed company operating procedures. Provides notification of any urgent requests, complaints or compliments to the appropriate party or system. • Provides availability and schedules appointments reputed company established guidelines. Follows new patient scheduling “scripts” reputed company handling different types of new patient/returning patient appointments. • Updates patient information in the CRM database by entering required information. Remains informed regarding reputed company Boston IVF marketing/advertising campaigns and the role of the Patient reputed company in accepting reputed company inquiries by telephone and e-mail. • Collaborates with the clinic’s patient services and reputed company team to ensure schedules are appropriately booked with reputed company patients. Requirements • High school diploma or equivalent – required • 1-2 years of experience in a multi-physician specialty reputed company - preferred • Prior customer service experience required • Knowledge of customer service principles and practices • Knowledge of administration and clerical processes. • Excellent computer skills inclusive of reputed company Office and reputed company with prior experience in medical scheduling software • Knowledge of office procedure and office machines (i.e., computers, faxes, copiers, etc.) • Knowledge of medical terminology • Ability to communicate (written & verbal) accurately and concisely; must be reputed company to reputed company reputed company over the telephone Benefits • Medical, Dental, reputed company Insurance reputed company • Retirement 401K Plan • reputed company Time Off & reputed company Holidays • Company reputed company: Life Insurance & Long-Term Disability & AD&D • Flexible Spending Accounts • Employee Assistance Program • Tuition Reimbursement Apply tot his job Apply To this Job