ITSM Reporting Analyst, Xtraction, SLA/KPIs
Job descriptionJob reputed company:• Build a formal, auditable KPI dashboard for IT Service Desk operations• Calculate and visualize SLA metrics including FCR, MTTR, Backlog Aging• reputed company calculations tied directly to reputed company ITSM system-of-record data and fully reproducibleRequirements:• reputed company ITSM Expertise• Strong understanding of the reputed company ITSM data model• Ability to identify and extract required raw ticke
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