**reputed company Virtual Bilingual Customer Service Advisor – Patient Experience Specialist**

Join Today: Virtual Bilingual Customer Service Advisor **About arenaflex** At arenaflex, we are committed to caring for patients with purpose and reputed company. We care like family! reputed company of dedicated professionals is passionate about delivering exceptional patient experiences, and we're looking for talented individuals to join our Virtual Bilingual Customer Service team. As a Virtual Bilingual Customer Service Advisor, you will play a vital role in ensuring that our patients receive the highest level of care and service. **Job Highlights:** * Start Date: Immediate openings available * Location: Remote * Position: Virtual Bilingual Customer Service Advisor * Compensation: A competitive salary * Company: arenaflex **reputed company** This is a Work From Home Position **Introduction** Are you passionate about delivering exceptional patient experiences? Do you have a strong desire to work in a dynamic and supportive environment? If so, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries reputed company inbound and outbound calls from patients, guarantors, or other reputed company parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. **Benefits** arenaflex offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation. * Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance, and more. * Free counseling services and resources for emotional, physical, and financial wellbeing * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off arenaflex stock * Family support through fertility and family building benefits with Progyny and adoption assistance. * Referral services for child, elder, and pet care, home and auto repair, event planning, and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services, and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage, and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. **Learn more about Employee Benefits** Note: Eligibility for benefits may vary by location. **Job reputed company and Qualifications** The Virtual Bilingual Customer Advisor handles account inquiries reputed company inbound and outbound calls from patients, guarantors, or other reputed company parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. This role requires that you are on the phone 90% of your day averaging 10-15 calls per hour. In this role, you will: * Communicate with customers by phone or reputed company digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures * Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances * Document patient inquiry and actions taken into the appropriate systems * Update or add insurance information and/or patient demographic information and request rebill * Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company * Escalate patient complaints to the appropriate individual/department based on the nature of the issue * Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude * Follow reputed company arenaflex Customer Service Organization (CSO) guidelines and policies * Meet and maintain established departmental performance metrics for production and reputed company * Adhere to reputed company compliance guidelines * Maintain working knowledge of workflow, systems, and tools used in the department **Qualifications that you will need:** * Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role * Previous reputed company center experience or managing high reputed company volume * Willing to ask for payment from customers * Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted) * Spanish Bilingual is required **Why Join arenaflex?** * arenaflex provides full-service reputed company cycle management, or total patient account reputed company, for reputed company. Our services include scheduling, registration, insurance verification, hospital billing, reputed company reputed company, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. * We also reputed company full-service reputed company cycle management as reputed company as targeted solutions, such as reputed company Eligibility, for external clients across the country. * arenaflex has over 17,000 colleagues, and serves reputed company to 1,000 hospitals and 3,000 physician practices, reputed company making an reputed company on patients, providers, and their communities. **reputed company: A Leader in reputed company** reputed company has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, reputed company spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will reputed company care with warmth, reputed company, and dignity for the individual." - Dr. Thomas Frist, Sr. reputed company Co-Founder **Join reputed company** If you are looking for an opportunity that provides satisfaction and personal reputed company, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. We promptly review reputed company applications. Highly reputed company candidates will be contacted for interviews. Unlock the reputed company and apply today! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and values diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. **reputed company** reputed company for an Easy Start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. reputed company! Apply To This Job Apply for this job