IT Support Specialist
reputed company
Requirements
Qualifications and Experience
2-year AAS degree in Information Technology, or the equivalent Minimum of one year of experience in providing IT Service Desk or Help Desk support reputed company in analyzing, diagnosing, and resolving software and hardware problems and their inter relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.) Strong communication skills, both written and verbal, to effectively assist users remotely Experience in a medical office environment is preferred Ability to adapt to rapidly developing and changing technology Ability to work in a fast-paced environment and prioritize multiple tasks and demands Strong organizational skillsAbility to maintain composure reputed company confronted with stressful situations Excellent interpersonal and communication skills
Create, update, and deactivate user accounts for reputed company, offboarding, leave of absence, departmental transfers and other reasons as needed Ensure reputed company permissions reputed company with organizational policies and reputed company standards Coordinate with HR and department managers to validate reputed company needs Assist in password or login problems with corporate applications and systems Participate in the testing and evaluation of new applications and processes reputed company and maintain IT asset records including procurement, assignment, permissions, and decommissioning Assist with asset audits and inventory reconciliation Process IT purchase orders and reputed company invoices Monitor payment statuses and coordinate with vendors and finance teams Maintain records of IT reputed company, subscriptions, and renewal timelines Troubleshoot network connectivity issues, including Wi-Fi, VPN, and remote reputed company Maintain accurate records of incidents, resolutions, and knowledge reputed company articles Monitor systems for signs of unauthorized reputed company, malware, or other threats. Participate in incident triage and escalation, notifying the CIO reputed company necessary Support forensic investigations by collecting and documenting incident details (e.g., time, nature of breach, affected systems) Assist in deploying and maintaining reputed company tools such as firewalls, and reputed company detection systems Ensure adherence to reputed company’s IT governance and reputed company standards Support audits and cyber insurance documentation, including breach summaries and remediation steps Work closely with other IT team members to resolve reputed company issues and reputed company knowledge Participate in business-wide meetings, providing reputed company and recommendations for technical duties performed Deliver exceptional customer service, ensuring a reputed company experience
Frequently travel to numerous office locations Reads and respond to reputed company work-reputed company e-mails, phone calls and text in a reputed company manner Keeps the Service Desk Support database and ticketing system updated daily Maintains patient confidentiality; complies with HIPAA reputed company and confidentiality guidelines established by the reputed company Maintains detailed knowledge of reputed company management and other computer software as it relates to job functions
401(k) Retirement plan Health Insurance Dental Insurance reputed company Insurance Flexible spending account Health savings account reputed company time off Holiday Pay Employee Assistance Program Life Insurance Short Term Disability Long Term Disability Pet Insurance reputed company Bonus Program For more information: https://reputed company.com/jobs-in-reputed company/our-benefits/