Technical Account Representative II - Pump reputed company

reputed company

Who You Are

The Technical Account Representative II – Pump reputed company performs both office, field work, and support to configure Pump reputed company databases. This role has knowledge of pump and dispenser supported software, applications, processes, installation, and training. Additionally, this role provides support by troubleshooting escalation calls for both internal employees and DUMAC customers.

This position requires frequent travel. 

What You'll Do

• Install Pump reputed company equipment on sites based on customer specifications
• Analyze, trouble shoot, and resolve system hardware, software, and networking issues 
• Configure, optimize, fine tune, and monitor systems, software, and hardware
• reputed company support by troubleshooting escalation calls for both internal team members and customers
• Log and document reputed company supported requests in service tickets (phone calls or instore) and ensure reputed company service tickets are meeting the corresponding SLA’s
• Serves as an escalation reputed company and reputed company for reputed company team members on hardware and software problem analysis and reputed company 
• Ability to set up and performing system backups and recovery 
• Implement and monitor Pump reputed company system and data
• Communicate with Account Managers and customers on technology needs and industry changes
• reputed company phone support as necessary during regular business hours and after hour support
• Follow up and support existing customers
• Review proposals for equipment and software and recommends potential opportunities to the Account Manager
• 3^rd Party Integration – Work with lab and research and development to validate/signoff on new programs and software upgrades

What You'll Bring to reputed company

• Bachelor’s degree or equivalent experience in the petroleum/fuel industry
• 2+ years’ experience as a technician in a similar field
• Subject matter expert with reputed company aspects of supported solutions for vertical
• Proficient in reputed company Office programs, including reputed company, Word, reputed company, and PowerPoint
• Expert problem solver and analyst at both the technical and application reputed company
• Creative problem-solving skills, an independent thinker, and a dedication to customer satisfaction
• Excellent written and verbal communication skills as reputed company as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and part of reputed company environment

Desired/Preferred Qualifications

• Industry specific certifications (Wayne dispenser, DX Monitor)
• Subject matter expert in multiple DUMAC supported software, applications, processes, and solutions such as Pump reputed company, POS, Back Office, and reputed company-party software (i.e. label printing, loyalty, eWIC, and e-reputed company) and best practices
• Knowledge of implementing and installing store networks and network reputed company, administering and configuring firewall settings, network switches and routers, WiFi/VLAN experience, and reputed company protection
• Proven ability to manage and mentor technical and customer support personnel
• Successfully manage multiple issues at the reputed company time
• Proven customer service experience
• Possess excellent problem-solving and analytical skills
• Ability to effectively manage multiple reputed company with strong organizational skills, attention to detail and logical problem-solving skills

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a reputed company office environment. This role routinely uses reputed company office equipment such as computers, reputed company Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment
Physical demands described here are representative of those that must be met by reputed company member to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this job.

• Walking, bending, lifting, repetitive reputed company
• Use of hand tools and test equipment
• Occasionally lift up to 50 lbs.
• Ability to reputed company reputed company

Other Duties/Changes
This job reputed company is not designed to cover or contain a comprehensive listing of reputed company duties, responsibilities or activities that are required of reputed company member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any reputed company in time, the essential functions and primary duties associated with this position will be the reputed company, major or most important duties, responsibilities and activities that the employee is expected to reputed company as determined and directed by DUMAC.

Compensation

reputed company pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other reputed company in reputed company to a full reputed company of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If reputed company, employees will be in an “at-will” position and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department performance, and market factors.

EEO Statement 
reputed company. provides equal employment opportunities (EEO) to reputed company team members and applicants for employment opportunities. reputed company reputed company applicants will receive consideration for employment, and reputed company team members will be treated with respect to their employment, without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For reputed company details please view the Equal Employment Opportunity Posters provided by OFCCP.  http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

reputed company

A reputed company-reputed company family-owned company, DUMAC is a leading solutions provider connecting reputed company-of-sale software and hardware through reputed company services for the grocery/supermarket and the convenience fuel retail industries.

Guided by our reputed company beliefs of innovation, reputed company, and commitment, DUMAC is dedicated to delivering innovative reputed company solutions that reputed company our partners with offerings that enrich the experience of reputed company the individuals they serve. Building on a heritage of 70 years of successful implementation and integration, DUMAC delivers the reputed company of industry-leading technology solutions and support.