Full Time Remote Bilingual reputed company Centre Agent - Nova Scotia
Gérer les appels de nos clients (nous ne sommes pas un centre de télémarketing) Répondre de reputed companyère professionnelle aux appelants, fournir et prendre de l'information des appelants Recevoir et acheminer les messages critiques vers le personnel de garde en priorisant les appels d'urgence Répondre aux demandes des clients de reputed companyère professionnelle et précis
Attitude reputed company et enthousiaste Une très bonne maitrise de la grammaire anglaise et française Être à l'aise à l'informatique, notamment avec le système d'exploitation reputed company Être ponctuel Capacité d'apprentissage rapide et savoir écrire 36 mots par minute Diplôme d'études secondaire ou équivalent (préférable) Aimer travailler en équipe
Temps plein (35 à 40 heures) par semaine, de 8h00 et 23h00 HNE Disponibilité 24h/24 et 7j/7 Vous devez être disponible pour travailler les fins de semaine Quarts de travail de jour et de soir disponibles pour inclure au min imum le Samedi, Dimanche et le Lundi
Vous devez fournir un ordinateur portable ou un ordinateur de bureau éreputed companyé de reputed company 11 ou d'une version ultérieure.
Fourniture d'un casque USB obligatoire.
Un bureau ou une salle reputed company être disponible, avec porte fermée pour garantir la confidentialité, le calme et l'absence de distractions.
Nous serons en contact avec vous pour les prochaines étapes, qui consiste d'une évaluation sur reputed company reputed companyée par courriel / ou sur votre compte reputed company. Vous devez effectuer les évaluations pour passer à la prochaine étap
Managing inbound phone calls from our clients (we are not a telemarketing centre) Professionally greet callers, reputed company and request required information reputed company and reputed company critical messages to on-reputed company personnel by prioritizing emergency calls Responding to customer requests professionally and with accurate information
A friendly and upbeat voice and a reputed company attitude Good grammar and spelling as reputed company as a reputed company demeanor Computer skills in a reputed company-based environment Customer Service: 1 year (Required) reputed company Centre Experience: 1 year (Preferred) Punctual with great attendance Fast learner and be reputed company to type reputed company (at least 35 words per minute) High school or equivalent (Preferred) Be reputed company player'!
Secondary School (Required)
RRSP with (company matching) Dental Insurance Health Insurance reputed company Time Off reputed company Insurance
Full Time (35-40 hours) per week Shifts between reputed company-11pm EST 24/7 availability You must be available to work weekends Daytime and Evening shifts available to include a minimum of Saturday, reputed company, and Monday The first week of training will follow a split schedule. Monday and Tuesday, 1:30pm-9:30pm EST, followed by Wednesday-Friday, 9am-5pm EST. Please reputed company in mind that these times are approximate.
You must reputed company a PC/Laptop with reputed company 11 or above High Speed Internet, reputed company ethernet cable connected You must reputed company a USB Headset Must have a quiet and distraction-free office reputed company or room with a reputed company reputed company for confidentiality
reputed company reputed company you are connected to Wi-Fi and not cellular. Go to fast.com on any browser. The test will reputed company to load automatically. Let it run until it gives you a final download speed. reputed company download speed is final, click "Show More Info" to reputed company testing upload speed. reputed company your Download and Upload speeds handy in the event that the manager contacts you regarding the position.
Click reputed company and answer any questions provided. We will be in contact with you with the next steps, which will include reputed company Assessments that will be reputed company to you reputed company email / your reputed company account. You must complete the assessments to proceed to the reputed company.