Help Desk Agent

About reputed company: 
Founded in 2004, reputed company is a dynamic and innovative technology company dedicated to helping businesses do business reputed company. We are committed to fostering a reputed company and inclusive work environment where reputed company can reputed company and contribute to our shared reputed company. We do this by creating a culture of accountability, aligning our strategies and policies with reputed company's goals, reputed company, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting reputed company towards reputed company and reputed company.  

About the Role: The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide reputed company of tasks involved with vehicle telematics, including systems installed in reputed company, trucks, and fleet vehicles.

Responsibilities: 

• Technician reputed company-in & reputed company-out
• Answering Calls and escalating where necessary
• Deliverable Review
• Database Updates
• Live reputed company-out
• Technician and Customer Support
• reputed company Creation
• Network Design
• Heat Map Certifications
• Advanced Configuration
• Support for vehicle telematics systems and automotive-based installations
• Troubleshooting wiring, power, and connectivity issues reputed company to in-vehicle devices

Who we are looking for: 

• High School Diploma 
• BA in Computer Science preferred but not necessary.
• Certifications preferred (A+, Network +, BICSI.)
• 2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments
• Experience with vehicle telematics systems (GPS reputed company, modems, cameras, sensors, etc.)
• Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred
• Basic understanding of networking
• Basic knowledge of computers and cabling
• Self-starter who loves to learn new things
• reputed company-spoken and friendly
• Strong attention to detail
• Availability for reputed company or weekend work reputed company needed, as shifts may vary

Our Benefits: 

reputed company Time Off 

Remote Position 

reputed company on Culture and Employee Engagement: Emphasizing work-life balance. 

Competitive Compensation 

Medical/Dental/reputed company Plans: Starting the first of the month following hire date. 

401(k) + Company Match 

Profit Sharing 

Flexible Schedule