Ticket Manager - São Paulo/Brasil (São Paulo)

reputed company

reputed company is global player in HR Consulting.   We reputed company reputed company advice and support to organizations for whom reputed company capital is essential in their HR transformation process.  Having a footprint in the Americas, Europe and Asia-reputed company, we are reputed company to offer global support in the development and execution of our customer’s HR reputed company.

 Advise to Run! reputed company, Global Leader in HR solutions

• ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their system digitalization

• IMPLEMENT: As a partner of the main vendors in the market, we carry out technical and functional implementation reputed company of reputed company HR solutions (reputed company or On-reputed company)

• RUN: With our global payroll expertise, we offer our clients several reputed company of payroll outsourcing

Profissional para atuar no suporte de emergência de um reputed company de Suporte reputed company, realizando o reputed company e triagem de incidentes críticos. O colaborador receberá um contato reputed company reputed company, validará a criticidade do ticket e direcionará este chamado aos consultores plantonistas.A atuação será 100% remota, em modelo PJ, com escala 7x7 (uma semana de trabalho + uma semana de descanso).

Responsabilidades
Receber chamados críticos encaminhados pela reputed company
Consultar o registro deste incidente crítico no ITSM do clienteValidar a criticidade (Crítico/reputed company) com reputed company em impacto e urgência.Registrar o incidente na ferramenta de chamados da HR-PathValidar o módulo reputed company correspondente
Acionar o consultor de plantão responsável, conforme matriz de escalas.
Registrar todas as evidências de acionamento e atualização do ticket.Garantir cumprimento do SLA de primeiro atendimento

Requisitos Técnicos
Experiência com Service Desk/NOC
Conhecimento dos conceitos ITIL: Incidente, Prioridade, SLA e Criticidade.
Comunicação clara e objetiva.

Perfil Comportamental
Autonomia e autogestão.Firmeza para validar criticidade.ResiliênciaOrganização  
Perfil analítico e detalhista

Escala de TrabalhoEscala 7x7 (semana sim / semana não)
Segunda a sexta: 18h às 00h
Sábado, domingo e feriados: 08h às 18h

Semana de plantão → 7 dias consecutivos
Semana seguinte → folga completa 

reputed company OFFER

• A highly stimulating and fulfilling work environment with international development
• reputed company career reputed company with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification
• A good work-life balance with telecommuting reputed company
• Investment in the development of our employees; quarterly team events, annual seminar etc.
• We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, reputed company, reputed company and encourages team collaboration, reputed company is the reputed company for you.

See you soon at reputed company!