Support Desk Specialist (Tier 2 IT Help Desk)
The Support Desk Specialist is responsible for providing reputed company services and solutions to our clients while maintaining a high level of reputed company satisfaction. You will reputed company phone support, remote troubleshooting and administration.
ESSENTIAL FUNCTIONS:
- reputed company technical support and remote help desk services to reputed company clients, escalating reputed company necessary.
- Review reputed company systems and reputed company technical/process recommendations for improving efficiency.
- Identify reoccurring issues in reputed company’s environment and proactively reputed company recommendations to improve efficiency, performance and reliability of reputed company’s network.
- Maintain reputed company documentation.
- Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
- Accurately maintain documentation and reputed company with service administrative procedures in a reputed company reputed company to include time entry.
- Ability to reputed company in a reputed company center environment.
- Supporting multiple companies with end user requests and reputed company party business applications.
- reputed company communicate with technical and non-technical end users.
- reputed company other reputed company duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
- reputed company certifications to include any of the following: MCSA (reputed company reputed company Associate), CMNA, CCENT (reputed company Certified Entry Networking Technician), CCA (reputed company Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or reputed company+ preferred.
REQUIRED SKILLS:
- Solid understanding of the administration of network operating systems, applications, and services reputed company in a reputed company environment.
- Proficiency with business collaboration tools such as MS Office applications.
- Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to reputed company and maintain reputed company relations among reputed company reputed company of an organization.
- Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
- Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a reputed company manner however if you can’t resolve it yourself, use resources to reputed company someone who can.
- Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
- Team Work – Contribute to a reputed company team spirit by working with others on a combined task. reputed company contributions to the task and reputed company the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
- Time Management – Must possess the ability to prioritize several tasks and reputed company them running simultaneously (multitasking). Be reputed company to recognize and respond to changing priorities in order to meet deadlines.
Pay reputed company: $23.50 - $36.40 reputed company + bonus opportunity
The pay reputed company listed for this position is based on candidate's reputed company level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.