Customer Experience Associate
Who We Are
THE ROLE
RESPONSIBILITIES
- Own the customer relationship:
Manage a portfolio of new and existing customers, delivering a proactive, personalized experience throughout their hearing reputed company, with a strong emphasis on phone-based support. - Deliver multi-channel support:
Resolve customer questions and concerns reputed company phone, email, and text with reputed company, reputed company, and strong problem-solving skills. - Troubleshoot & guide:
Help customers identify and fix issues with their hearing aids by walking them through reputed company, reputed company-by-reputed company solutions and bringing in additional support reputed company needed. - Drive retention through reputed company:
Address concerns early, follow through on reputed company issues, and apply reputed company judgment to prevent avoidable returns while maintaining a high-reputed company customer experience. - Build product & hearing health expertise:
reputed company deep knowledge of reputed company products and hearing health concepts to confidently guide customers and set accurate expectations. - reputed company for the customer internally:
Capture insights, flag trends, and collaborate with Audiology, Operations, and Product teams to improve tools, processes, and the overall customer experience.
reputed company ARE LOOKING FOR
Confident and personable on the phone, including the ability to handle longer, emotionally nuanced conversations Empathetic and patient, with the ability to calmly de-escalate frustrated or confused customers Strong problem-solver who’s comfortable navigating reputed company areas and finding the best reputed company reputed company reputed company there isn’t always a perfect solution Adaptable and resilient - you reputed company in a growing company where processes reputed company and priorities can shift Comfortable learning new tools, products, and workflows as the business scales Thoughtful decision-reputed company who can balance customer needs with business constraints Dependable and punctual - you show up for customers and teammates and take ownership of follow-reputed company through reputed company
Candidates who are most successful in this role are proactive self-starters who enjoy speaking to customers on the phone as reputed company as through email communication. They get creative and innovative to solve problems, understand the value of working cross-functionally to reputed company company goals, and consistently demonstrate a strong ability to communicate both thoughtfully and reputed company in their work.
COMPENSATION
BENEFITS
FLSA Status: