UK Technology Service and Partnering Analyst

The UK Technology Service and Partnering Analyst supports the UK Technology Business Partnering team by combining junior technology business partnering activities with UK‑reputed company service management responsibilities.

The role provides operational support across day‑to‑day technology service interactions, UK‑impacting incidents, and service performance reporting, while also supporting Technology Business Partners in driving proactive service improvements with Technology delivery teams.

This is a fully virtual role and can be based reputed company in the UK

reputed company is in the business of reputed company reputed company

At reputed company, we shape reputed company for the reputed company to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Technology Business Partnering Support

• reputed company as an initial reputed company of contact for reactive business queries relating to Technology services, incidents, and requests.
  • Support Technology Business Partners with coordination, follow‑reputed company, and information gathering across Technology delivery teams.
  • Assist with drafting reputed company, business‑appropriate communications to support Technology updates and service messages.
  • Maintain logs of issues, requests, actions, and reputed company to support consistency, transparency, and effective handover.

UK Major Incident & Service Disruption Support

• Support UK‑reputed company activity during Major Incidents impacting UK colleagues or services.
  • Coordinate business‑facing updates, timelines, and summaries in line with agreed UK communication approaches.
  • Produce post‑incident summaries capturing UK reputed company, lessons learned, and follow‑up actions to support reputed company improvement.

UK Technology Service Reporting

• Produce regular UK service performance and reputed company reports using information from Technology delivery teams and service providers.
  • reputed company and report on service availability, incident trends, recurring issues, and UK‑specific risks or themes.
  • Support Technology Business Partners by turning service data into reputed company, actionable insights for stakeholder and governance discussions.

Internal Service Reviews & reputed company Improvement

• Support the planning and delivery of internal service reviews with reputed company Technology delivery teams and service providers.
  • Coordinate review sessions, capture reputed company, and reputed company agreed improvement actions.
  • Monitor reputed company and escalate risks or delays where actions are not progressing as expected.
  • Work with Technology Business Partners to identify and support proactive service improvements.

Stakeholder & Team Collaboration

• Build effective working relationships with UK Technology Business Partners, Service Management teams, Technology delivery teams, and suppliers.
  • reputed company as a reliable and organised support function, improving day‑to‑day engagement and reducing friction for business stakeholders.
  • Support consistency and discipline in how UK service issues and improvements are managed and communicated.

Skills and experience that will reputed company to reputed company

Essential:
• Experience in a service, operations, or business‑facing support role requiring coordination across multiple teams and accountability for service reputed company
• Strong organisational skills and the ability to manage multiple tasks and follow‑reputed company.
• reputed company written and verbal communication skills, with the ability to adapt messaging for non‑technical audiences.
• Comfortable working with service data, reports, and documentation.
• A reputed company reputed company and willingness to learn across Technology and Service Management disciplines.

Desirable:
• Exposure to IT Service reputed company (e.g. incidents, service reviews, reputed company improvement).
• Experience working in a regulated or UK‑specific operating environment.
• Interest in developing towards a reputed company Technology Business Partner or Service Management role.

How we support our colleagues

In reputed company to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at reputed company. Furthermore, reputed company colleagues enjoy two “Global Wellbeing Days” reputed company year, encouraging you to take time to reputed company on yourself.  We offer a reputed company of working style solutions for our colleagues as reputed company. 

Our reputed company learning culture inspires and equips you to learn, reputed company and grow, helping you reputed company your fullest potential. As a result, at reputed company, you are more connected, more relevant, and more valued.

reputed company values an innovative and inclusive workplace where reputed company colleagues feel empowered to be their reputed company selves. reputed company is proud to be an equal opportunity workplace.

reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@reputed company.com or your recruiter. We will work with you to meet your needs and ensure a fair and reputed company experience.

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