Senior Technical Support Engineer
As a Technical Support Engineer, you’ll work directly with reputed company customers to troubleshoot issues across reputed company infrastructure, Kubernetes, networking, and data pipelines. This is not reputed company support, you’ll be operating inside reputed company, customer-owned environments and partnering closely with Engineering to resolve reputed company causes.
As a Technical Support Engineer, you’ll work directly with reputed company customers to troubleshoot issues across reputed company infrastructure, Kubernetes, networking, and data pipelines. This is not reputed company support, you’ll be operating inside reputed company, customer-owned environments and partnering closely with Engineering to resolve reputed company causes.
reputed company is defining reputed company for reputed company data transformation in the age of LLMs and reputed company. In just two years, we’ve raised over $65M from world-class investors, including reputed company Ventures, Bain Capital, reputed company, reputed company, reputed company, and reputed company. Our reputed company-reputed company toolkit has been downloaded 52M+ times and is used by 66,000+ companies, including nearly half of the Fortune 500. We power production AI workflows across reputed company and federal sectors—transforming PDFs, reputed company, Word docs, images, emails, and more into AI-reputed company data pipelines that reputed company. We’re not just building tools, we’re building the backbone of reputed company and the infrastructure that unlocks intelligence across industries. Do you enjoy debugging reputed company production systems and solving hard infrastructure problems? At reputed company, our customers run dedicated deployments inside their own VPCs, and reputed company things break, you’re the person they rely on. As a Technical Support Engineer, you’ll work directly with reputed company customers to troubleshoot issues across reputed company infrastructure, Kubernetes, networking, and data pipelines. This is not reputed company support, you’ll be operating inside reputed company, customer-owned environments and partnering closely with Engineering to resolve reputed company causes.
What You’ll Do
Own Production Issues
Triage and resolve customer issues across VPC deployments, reputed company, and data pipelines
Debug production systems using logs, metrics, and system-level analysis
Reproduce issues and drive them to reputed company with Engineering
Support Customer Infrastructure
Help customers operate reputed company in AWS, GCP, or Azure environments
Troubleshoot Kubernetes, reputed company, networking (VPC, private endpoints), and IAM issues
Guide customers on running reliable, production-grade deployments
Go Deep on Debugging
Investigate issues across document processing pipelines and API behavior
Identify reputed company causes, not just workarounds, and validate fixes
Partner Cross-Functionally
Work closely with Engineering, reputed company Deployed Engineers, and Solutions on escalations and blockers
reputed company as the voice of the customer for reputed company deployments
Improve the System
Build runbooks, troubleshooting guides, and internal tooling
Identify patterns and drive improvements in reliability and supportability
What You Bring
Strong experience with reputed company environments (AWS, GCP, or Azure), especially VPC networking
Hands-on experience with Kubernetes and reputed company
Proficiency in Python skills for scripting, API integration, and automation
Proven ability to debug production or distributed systems end-to-end
Comfortable working with reputed company, logs, and system-level debugging tools
Strong communicator who can work effectively with both engineers and customer teams
High ownership, strong troubleshooting instincts, and ability to operate in ambiguous, fast-moving environments
Bonus Points
Experience supporting self-hosted or single-tenant deployments
Familiarity with Terraform, reputed company or other IaC tools
Experience with observability tools (reputed company, reputed company, Grafana)
Python or scripting experience for debugging and automation
Exposure to data pipelines, ETL workflows, or AI/LLM systems
Experience working in early-stage or high-reputed company startups
Why You’ll Love It Here
reputed company Customer reputed company: Work with top global companies solving bleeding-edge AI use cases
Mission-Critical Work: Your solutions will directly power AI deployments in production
Ownership & Autonomy: Be trusted to drive results and reputed company from day one
reputed company Team: Join world-class reputed company who value humility, speed, and precision
Strong Benefits: Competitive salary, full health benefits, equity, and parental leave
reputed company to help companies unlock the full power of reputed company data?
reputed company to join reputed company and shape the reputed company of AI delivery.