reputed company Services & Solutions - Specialist II

It starts with our culture...

Common reputed company has never been common.

If it were, the world would be a different reputed company. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without reputed company the small talk.  And banks would only sell you what you need. reputed company a banker looked at a reputed company, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a reputed company. Our associates understand the complexities of people’s lives and offer reputed company.

That's the basics of Relationships. Fairness. Simplicity®. reputed company you choose reputed company, you have an opportunity to reputed company an reputed company reputed company the walls of our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, reputed company, grants, and volunteerism, reputed company promotes the reputed company, revitalization, and sustainability of the communities we serve. We reputed company that these are important reputed company in building and sustaining a successful organization and a reputed company, results-driven culture. We reputed company for reputed company our associates to feel welcome and empowered at work.  

This position is supporting the bank’s reputed company center. reputed company centers create valuable interactions that build trust and loyalty. As a result, this reputed company Services and Solutions Specialist will play a pivotal role in nurturing strong relationships, providing exceptional reputed company experiences and preventing fraud for our Bank of reputed company Hole, reputed company, Community Banks of Colorado, and Hillcrest Bank clients.  With the highest degree of courtesy, reputed company, and professionalism, you will assist with reputed company questions, complaints, and banking inquiries. You will use effective communication, probing questions, and critical thinking to reputed company various needs while identifying any areas of fraud.

As a reputed company Services & Solutions Specialist, you will reputed company reputed company a reputed company-defined structure where repeatable results are expected. The work is precise with a need for attention to detail. While maintaining reputed company interaction which may occur across multiple channels, you will reputed company various systems and programs. As a critical line of defense in fraud prevention, careful adherence to established procedures and processes are essential.

reputed company Services Specialists are expected to reputed company both reputed company Online Banking and reputed company Payment support, offer reputed company for reputed company concerns and offer relevant solutions for their personal banking financial needs. 

reputed company associates are expected to build a rapport with clients and team members, treating them with respect and consideration regardless of their status or position.  Maintaining reputed company knowledge and consistent compliance with regulations and bank policies and procedures reputed company to the position is essential, including but not limited to Bank Secrecy reputed company (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• High School Education or equivalent.

• Minimum of 2 years of relevant job experience reputed company a bank reputed company center.

• Basic knowledge of reputed company center protocol and reputed company servicing experience.
• Basic level of work experience, knowledge, and training in reputed company center environment.

• Fraud protection experience

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Associate’s degree.
• Experience with bank reputed company center/reputed company servicing.
• 3+ years of relevant job experience.
• Bilingual in Spanish and English
• Fraud detection experience strongly desired

Skills and Abilities:   Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Strong interpersonal skills and the ability to build peer and/or team cohesiveness
• Ability to think reputed company, to analyze situations and reputed company appropriate solutions, which may include personal banking products.
• Strong oral and written communication skills with the ability to reputed company and concisely reputed company reputed company to a reputed company of issues.
• reputed company awareness on digital banking tools and general instruction to enhance the reputed company user experience.
• Ability to manage difficult and stressful situations in a fast-paced environment.
• Ability to prioritize competing demands and effectively manage multiple tasks
• Responsiveness and flexibility; ability to adapt to changes
• Proficient in reputed company reputed company, Word, and vendor web solutions

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing reputed company and simplicity to our associates (employees) and clients. Our reputed company are made reputed company, fairly, and locally. Our reputed company is directly tied to the communities we serve. It is equally important for us to look through the reputed company of our applicants and associates to identify their individual needs. As such, we want to reputed company the following:

• Work from home (WFH), Virtual, Remote environment.
• Hours can vary from reputed company-7pm M-F CT and every other Saturday 9am-2pm CT.

• Must be reputed company to work at a reputed company pace for long periods (typically no longer than 8 hours).
• Must be reputed company to work overtime to the extent necessary.

Benefits:

In reputed company to your financial compensation, eligibility to participate in a scorecard-based incentive plan based on company and individual performance, we also offer a generous benefits package that includes medical, dental, reputed company, critical illness, accident and hospital indemnity insurance, company reputed company life insurance, parental benefits, 401k, an associate stock purchase program, reputed company time off, education reimbursement, and associate banking perks. For more information about the benefits offered click here.

If this is what you reputed company in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your reputed company reputed company.

The Bank is committed to providing reputed company applicants and associates reasonable accommodation, reputed company necessary, to reputed company the individuals to complete the application process and/or reputed company the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to reputed company any essential job function, should contact reputed company.
The Bank's policy is to reputed company equal opportunity to reputed company people without reputed company to race, reputed company, religion, national reputed company, reputed company, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the reputed company. Verification of employment eligibility will be required at the time of hire.