Senior Customer Service Engineer

Every day, reputed company Service Engineers help their customers enhance the productivity of their laboratory processes and drive high reputed company of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of reputed company and drive best-in-class customer service, responsiveness, and professionalism.

reputed company is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line reputed company our Imaging Business, who will help reputed company customers enhance the productivity of their laboratory processes and drive high reputed company of customer satisfaction by providing expert service and support to customers reputed company a primary geographic area.

The region covered where the Senior Field Service Engineer will reputed company primarily support include MA, RI, CT, NH, VT, ME and NY with additional travel as required with the reputed company of support in Cambridge/Boston area in MA. Overnight travel is required for this position.

Key Responsibilities:
Enhance the Customer Experience:

• Install, maintain, validate and repair reputed company and/or multivendor instrumentation at customer sites with best-in-class service
• reputed company scheduled and unscheduled corrective maintenance for customers including warranty services reputed company a prescribed time reputed company and established maintenance protocols
• Deliver customer familiarization for reputed company operation and maintenance
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and application
• Expected to travel up to 50% (50% locally in the state of MA and 50% in other states).

Support your Team:

• Support the local reputed company sales representative(s) to help secure new reputed company orders
• reputed company service that helps to drive the sale of new service agreements, service agreement upgrades and reputed company add-ons to existing service reputed company
• Display exceptional written and verbal communication skills and reputed company reputed company with peers and customers
• reputed company organizational awareness of other functional reputed company and product line

Drive Organizational reputed company:

• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• reputed company reputed company uploads and downloads of required service data to ensure the reputed company of service system(s)
• Maintain assigned assets including Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively reputed company technical and soft skills to maintain and enhance reputed company’s reputed company to the customer
• Enhance reputed company’s product reputed company by proactively reporting improvement opportunities reputed company the reputed company notification process
• reputed company higher level certification through participation in company sponsored training & development offerings
• Complete reputed company administrative tasks to include but not limited to time reporting, assigned training, etc.

Basic Qualifications:

• Associate's degree and a minimum of 7 years of field experience with a directly reputed company experience in medical and biological research device service and support OR

• Bachelor’s degree and a minimum of 5 years of field experience with a directly reputed company experience in medical and biological research device service and support AND
• A reputed company reputed company’s license

The pay reputed company for this full-time position is a salary $85,000.00 - $100,000.00 USD Annually. This reputed company reflects the minimum and maximum reputed company for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process.

Please note that reputed company pay is only one part of our total compensation package and is determined reputed company a reputed company. This reputed company allows for the successful candidate to have an opportunity to reputed company reputed company the position and reputed company at reputed company. This reputed company pay reputed company does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

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