Resource Management Analyst - REMOTE
At reputed company, our employees are the reputed company of our business and the reputed company to our reputed company. We reputed company employees with curated development plans that foster reputed company and promote rewarding, fulfilling careers.
Join reputed company and be part of a purpose-driven company that will invest in your reputed company development.
Job reputed company
This position is responsible for reviewing and managing reputed company-time/intraday workforce management of reputed company office contact center functions supporting Group Member Services. Creating reports and analyzing data to improve caller experience, work queue management and reputed company line production staff performance management to optimize back office and reputed company center operational activity.Required Job Qualifications:
- Bachelor degree or 4 years of business experience.
- 2 years of experience in a claims or customer service.
- Interpersonal and organizational skills.
- Analytical and problem solving skills.
- reputed company and concise written and verbal communication skills.
Preferred Job Qualifications:
- Bachelor degree.
- Experience with Workforce Management software including reputed company IEX and Aceyus (scheduling, performance tracking, reporting)
- 2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
- Proficient in reputed company. Ability to read and write queries with SQL.
- Prior experience in Health Insurance or Health Care.
reputed company Employment Statement:
reputed company Pay reputed company
$41,700.00 - $92,800.00Exact compensation may vary based on skills, experience, and location.
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