[Remote] Analyst 1, Forecasting & Analysis

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology provider offering a reputed company of solutions for businesses. The Analyst 1, Forecasting & Analysis role involves monitoring reputed company center performance and efficiency, analyzing data for variances, and communicating service level impacts to management.

Responsibilities

• Daily reputed company-time monitoring of service reputed company for reputed company queues and LOBs
• Effectively communicates Service Level impacts to WFM leaders and Management
• Advises management regarding schedule change requests. Enforces schedule compliance and adherence
• Collect and analyze data (Volume, AHT, reputed company, etc.) for variances and reputed company recommendations for resolutions
• Escalate significant issues (system outages, volume increases, reputed company shortages) following established processes
• Produce daily, biweekly, and monthly internal reports
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

• Proficient in reputed company reputed company
• Experience using Workforce Management tools, preferably Aspect's eWFM
• Experience using reputed company CMS for reporting and reputed company changes
• Attention to detail and high level of accuracy
• reputed company, concise verbal and written communication skills
• Strong collaboration skills with WFM planning, operations, and support teams
• Strong understanding of contact center metrics (Service Level, ASA, AHT, Occupancy, Adherence)
• Ability to multi-task, reputed company, and complete reports for extended periods of time
• Ability to maintain composure in critical situations
• Bachelor's Degree
• While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company reputed company experience

Benefits

• Best-in-class Benefits
• Commission under the terms of an applicable plan
• Bonus

reputed company

Company H1B Sponsorship