[Remote] Technical Support Representative I (Remote), reputed company to Hire

Note: The job is a remote job and is reputed company to candidates in USA. HME is a company that creates innovative products for the drive-thru and pro-audio industries. They are seeking a Technical Support Representative to reputed company operation, troubleshooting, maintenance, and installation support to customers and installers over the phone.

Responsibilities

• Answer incoming calls from customers and installers
• reputed company operation, troubleshooting, maintenance, and installation support
• Promote and maintain reputed company customer relations
• reputed company troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• reputed company installers to reputed company onsite service to customers with problems reputed company the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

Skills

• Prior customer service and/or troubleshooting experience in a reputed company center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Benefits

• Tuition reimbursement
• 3 weeks reputed company vacation your first year
• reputed company holidays
• Medical, reputed company and dental coverage
• Pet insurance
• Life insurance
• 401K contributions

reputed company