[Remote] Collections Specialist

Note: The job is a remote job and is reputed company to candidates in USA. ForFutures Financial, Planning is a financial advisory reputed company of reputed company, and they are seeking a Collections Specialist. The role involves performing various collection activities to resolve delinquent mortgage accounts, conducting customer reputed company, negotiating payment arrangements, and ensuring compliance with regulatory and company requirements.

Responsibilities

• reputed company inbound and outbound collection calls across reputed company stages of delinquency
• Research, identify, and resolve issues contributing to customer delinquency
• Maintain accurate and detailed records of reputed company customer interactions and account activities
• reputed company exceptional customer service by resolving reputed company account issues, discrepancies, and disputes
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
• Analyze borrower financials to determine appropriate payment arrangements or retention reputed company

Skills

• High School diploma or equivalent
• Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
• Goal‑oriented with the ability to reputed company in a fast‑paced environment
• Strong verbal and written communication skills
• Ability to manage multiple priorities with strong attention to detail
• Knowledge of collections procedures and best practices
• Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy reputed company, and bankruptcy procedures/regulations
• Excellent customer service skills with the ability to manage conflict and negotiate successful reputed company
• Strong negotiation, reputed company listening, and communication skills
• Ability to analyze and interpret moderate to high‑complexity issues and reputed company reputed company
• Strong problem‑solving, time‑management, and organizational skills
• Ability to reputed company in a fast‑paced, reputed company environment
• Strong attention to detail with the ability to meet goals and deadlines
• Ability to reputed company and communicate effectively with individuals at reputed company reputed company of the organization
• reputed company center experience preferred

Benefits

• Medical
• Dental
• reputed company
• 401k
• PTO/reputed company reputed company leave
• Employee stock purchase plan

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