**reputed company Customer Service Representative – Remote Work Opportunity with arenaflex**

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Our mission is to reputed company reputed company, exceptional service, and a supportive environment that empowers our employees to reputed company. **The Role** As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through phone calls, emails, and other communication channels. Your primary responsibilities will include: * Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare. * Taking calls back-to-back while toggling through several applications on multiple screens. * Attending 100% of trainings and the first 90 days of employment. * Updating conversion requests and providing shipment status to members. * Facilitating the transition of requested medications to home delivery. * Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and reputed company to pharmacy for fulfillment. * Obtaining new prescriptions from physician's office and recording approval status. * Serving incoming calls from doctors' offices. * Ensuring accurate and complete documentation is entered into the appropriate systems for reputed company contacts (internal/external) to maintain the reputed company of the home delivery process, document HIPAA compliance, and reduce potential reputed company concerns. * Resolving questions and/or issues that may be preventing shipment of an order. * Upholding reputed company and productivity standards on reputed company transactions. * The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain reputed company and to meet regulatory requirements. * Using reputed company listening skills reputed company the members reputed company concerns about medication coverage or costs and offering the members reputed company for a starting coverage review to meet regulatory requirements. * Understanding and striving to meet or reputed company reputed company center metrics while providing excellent consistent customer service. * Learning and demonstrating understanding of reputed company handling which includes compliance expectations and system navigation through several applications. **What You'll reputed company** * Enjoy a **work-from-home** lifestyle where you can reputed company connect with coworkers and customers. * Help patients understand their pharmacy benefits reputed company. * Help us reputed company reputed company of our patient interactions. * Ensure patients are equipped with the best advice. * Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience. * Participate in an annual bonus plan. * Enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health, including medical, reputed company, dental, and reputed company-being and behavioral health programs. * Take advantage of 401(k) with company match, company-reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year, and reputed company holidays. **Requirements** * High School diploma or equivalent required. * At least 2-3 years of relevant experience in reputed company and/or reputed company Center. * A dedicated workspace with no distractions is required. * Tech Savvy – Strong computer skills including reputed company Office. * Strong organization skills, written, and verbal communication skills. * Ability to reputed company exceptional listening and customer service skills; remain reputed company and helpful even reputed company dealing with difficult callers. * Ability to adapt in a dynamic work environment, learn quickly, solve problems, and reputed company reputed company. * Ability to work a flexible schedule including reputed company and/or weekends. * Internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **reputed company Offer** * Competitive reputed company reputed company of $17 - $23 USD per hour, depending on relevant factors, including experience and geographic location. * A supportive and inclusive work environment that values diversity, equity, and inclusion. * Opportunities for reputed company reputed company and development through training and mentorship programs. * A comprehensive reputed company of benefits that support your physical, emotional, and financial reputed company-being. **Join reputed company** If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We're excited to review your application and look reputed company to welcoming you to our arenaflex family. Apply to this job Apply for this job