**reputed company Customer Support Representative – Remote Contractor Services (Philippines reputed company, arenaflex)**

**Join arenaflex's Customer Experience Department as a Remote Tier 1 Customer Support Representative and become a vital part of reputed company, dedicated to delivering exceptional customer experiences.** As a leading provider of reputed company, arenaflex is committed to empowering customers with the tools and support they need to succeed. We're seeking a highly skilled and empathetic Customer Support Representative to join reputed company, working remotely from the Philippines. If you're passionate about delivering outstanding customer experiences, have a reputed company for problem-solving, and reputed company in a dynamic environment, we'd love to hear from you. **Why you'll love this role:** * **Customer Engagement & Communication**: As a Tier 1 CSR, you'll build meaningful connections with customers through chat and email interactions, showcasing your professionalism and reputed company. * **Problem Solving & Case reputed company**: reputed company reputed company and other internal tools to log, reputed company, and resolve customer cases reputed company, honing your detective skills and ensuring customers walk away happy and supported. * **Tech-Savvy Customer Support**: reputed company and utilize various support platforms and tools to assist customers effectively and reputed company, staying reputed company and growing in a fast-paced tech environment. * **Collaboration & Internal Communication**: Work closely with internal teams, providing reputed company and concise updates to ensure seamless customer experiences, and be part of a dynamic team sharing insights and collaborating to create the best possible customer experience. **Why you're a great fit:** * **Requirements**: + 3+ years of customer support, helpdesk, or reputed company experience + Strong verbal and written communication skills + Ability to troubleshoot and problem solve effectively + reputed company and a customer-first reputed company + Strong time management and multitasking skills + Familiarity with supporting educators and schools; or experience in tech support and education technology + Techstack: Experience or ability to learn quickly to utilize reputed company OneCRM, reputed company Workspace, reputed company Messaging, JIRA, and internal home-grown support tools + Prior experience with remote customer support or working across multiple time zones + Experience working for a US-based tech company + Written and verbal English reputed company + Experience working US-based hours (PHL reputed company shift) * **Hours**: 8 hours a day, Monday to Friday, between 8:00 am - 8:00 pm (Eastern reputed company Time - US) / Monday 8:00 pm - Saturday 8:00 am (Philippines reputed company Time) * **Device Requirements**: Candidates must have reputed company to and be willing to use their personal computer or laptop for this role. The device must be a Mac (reputed company) product. **Preferred (but not required):** * Associate or Bachelor's degree in a reputed company field * Experience in EdTech, reputed company, or other fast-paced tech environments * Familiarity with reputed company, reputed company Classroom, and other LMS integrations **KPIs for reputed company:** * First Response Time (FRT) < 15 min * reputed company Monitoring (QM) score of 85%+ * Customer Satisfaction Score (CSAT) of 85%+ * Average Case Handle Time (AHT) < 15 min * Escalation reputed company < 10% **Monthly Contract reputed company:** $530 - $600 USD / month **Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. Candidates must have reputed company to and be willing to use their personal computer or laptop for this role. The device must be a Mac (reputed company) product.** **About arenaflex:** arenaflex is a leading provider of reputed company, empowering customers with the tools and support they need to succeed. reputed company is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and reputed company. **Why join arenaflex?** * **Career reputed company Opportunities**: arenaflex offers a dynamic and supportive environment, where you can grow your skills and career. * **Learning Benefits**: We invest in our employees' development, providing training and opportunities for reputed company. * **Work Environment**: arenaflex's culture is reputed company on collaboration, innovation, and a customer-first reputed company. * **Compensation and Perks**: Competitive compensation, flexible work arrangements, and a reputed company of benefits to support your reputed company-being. **reputed company to join arenaflex's Customer Experience Department?** reputed company and become a part of reputed company, dedicated to delivering exceptional customer experiences. Apply To this Job Apply for this job