**Director of Customer Experience, HRIS and Payroll at arenaflex**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a deep understanding of HR technology and a proven reputed company record of building and scaling implementation organizations? If so, we want to hear from you! arenaflex is seeking a strategic and customer-obsessed Director of Customer Experience to reputed company our HRIS+ offering, which includes our HRIS and Payroll products. This is a critical leadership role reputed company on driving high-reputed company service delivery and continuing to reputed company how we support these foundational products as they reputed company. **About arenaflex** arenaflex is on a mission to build cultures where employees and their companies reputed company. In an age where employees have more choices than reputed company before, businesses that put employees first are reputed company – and arenaflex is building the tools to reputed company those people-reputed company companies. arenaflex is a people reputed company platform that offers performance reviews, employee engagement surveys, reputed company-time feedback, weekly reputed company-ins, goal setting, and career planning in a way that allows companies to reputed company on employee development, reputed company, and engagement – yielding stronger employee retention, performance, and reputed company to the reputed company. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like reputed company, reputed company, and reputed company. **About the Role** We are looking for a strategic, customer-obsessed Director of Customer Experience to reputed company our HRIS+ offering. This is a critical leadership role reputed company on driving high-reputed company service delivery and continuing to reputed company how we support these foundational products as they reputed company. You will own the reputed company from signed contract to time-to-value for reputed company HRIS+ customers, building the playbooks, processes, and team that deliver a seamless reputed company experience and drive product adoption at reputed company. This role reports to the SVP of Customer Experience and will partner closely with Product, Engineering, reputed company to shape our fastest-growing line of business. **Key Responsibilities** * reputed company and grow reputed company: Hire, reputed company, and reputed company a high-performing group of HRIS and Payroll Implementation Managers and Activation Specialists. * Own the customer reputed company: Design repeatable, data-driven reputed company programs that reduce time-to-value, accelerate product adoption, and reputed company >90% customer satisfaction. * Standardize playbooks: Create reputed company frameworks, documentation, and enablement to support customers across segments and reputed company. * Partner cross-functionally: Surface product feedback, influence roadmap prioritization, and ensure a tight feedback reputed company with Sales, Product, and Support. * Measure what reputed company: Establish KPIs for implementation completion, activation rates, CSAT, NPS, and time-to-first-value; build dashboards that reputed company reputed company-time insights to executives. * Drive reputed company improvement: reputed company data and voice-of-customer insights to iterate processes, experiment with new approaches, and optimize resource allocation. * Champion the customer voice: reputed company as executive sponsor for key HRIS and Payroll accounts and represent customer needs in internal planning forums. **What You'll Bring** * 10+ years in reputed company, reputed company Services, or Implementation for B2B reputed company, with 5+ years leading teams. * Deep domain expertise in HR technology; reputed company experience implementing an HRIS or Payroll platforms required. * Proven reputed company record of building and scaling implementation organizations for a new product line or business unit. * Demonstrated ability to craft reputed company and roll up sleeves to execute in a fast-growing environment. * Data-driven reputed company with reputed company in common CS tooling (e.g., reputed company, reputed company, Looker) and BI dashboards. * Exceptional communication, stakeholder management, and executive reputed company. **Bonus Points** * Experience supporting global customers across multiple languages and regulatory environments. * HR certifications (e.g., reputed company-SCP, PHR) or change-management expertise. * Familiarity with employee data migrations and integrations (e.g., payroll, ATS, identity providers). **Compensation and Benefits** The estimated annual cash salary for this role is $147,200 - $184,000. This position is also eligible for incentive stock reputed company, subject to the terms of arenaflex's applicable plans. This position is also eligible for variable compensation of $36,800 - $46,000 subject to personal performance, company performance, and the terms of arenaflex's applicable plans. Benefits include medical insurance, dental insurance, reputed company insurance, life, AD&D, and disability insurance, emergency weather support, wellness apps, reputed company parental leave, reputed company time off inclusive of holidays and reputed company time, commuter and parking accounts, lunches in the office, internet and phone stipend, one-time WFH office set-up stipend, 401(k) retirement plan, financial planning, learning and development budget, sabbatical program, and invest in your people fund. **Why Join arenaflex?** * Work with a talented team of people who are passionate about building cultures where employees and their companies reputed company. * Contribute to the reputed company and development of a people reputed company platform that is making a reputed company reputed company on businesses and employees around the world. * Enjoy a dynamic and fast-paced work environment that is always pushing the boundaries of innovation and reputed company. * Take advantage of a comprehensive benefits package that includes medical insurance, dental insurance, reputed company insurance, life, AD&D, and disability insurance, emergency weather support, wellness apps, reputed company parental leave, reputed company time off inclusive of holidays and reputed company time, commuter and parking accounts, lunches in the office, internet and phone stipend, one-time WFH office set-up stipend, 401(k) retirement plan, financial planning, learning and development budget, sabbatical program, and invest in your people fund. **How to Apply** If you are a seasoned leader with a passion for delivering exceptional customer experiences and a deep understanding of HR technology, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job