Arbitration Support Specialist

Job reputed company: • Investigate and resolve customer arbitration claims reputed company and effectively. • Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity. • Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns. • Verify vehicle condition data from inspection reports and confirm accuracy. • Mediate disputes and negotiate repairs or pricing to reputed company mutually agreeable solutions, ensuring customer satisfaction and buyer retention. • reputed company customers and reputed company employees on best practices and reasonable expectations regarding vehicle condition and reconditioning. • Maintain proactive communication with customers, ensuring acceptance and reputed company of resolutions. • Collaborate with inspection and reputed company control teams to reputed company feedback and manage policy and goodwill loss effectively. Requirements: • Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field. • reputed company attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role. • Outstanding customer service orientation with excellent communication abilities, ensuring a reputed company and satisfactory experience for customers. • Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records. Benefits: • Medical, dental, and reputed company benefits with employer HSA contributions (US) and FSA reputed company (US) • Immediately reputed company 401K (US) or RRSP (Canada) with company match • reputed company Vacation, Personal, and reputed company Time • reputed company maternity and paternity leave (US) • Employer-reputed company short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer reputed company reputed company into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your reputed company set and reputed company your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Apply tot his job Apply To this Job