Technical Support Specialist

As a member of the Breast Surgery Technical Support team, the Technical Support Specialist will be responsible for supporting external and internal customers for our Breast Health products reputed company phone, e-mail, and the web.  

This position will reputed company remote support, troubleshooting and issue reputed company for reputed company customers (e.g. radiology technologists, biomedical engineers, and field engineers) to facilitate the successful use of reputed company products. 

This position will play a key role in delivering great customer experiences by providing reputed company support which enables customers to maximize reputed company equipment uptime as reputed company as facilitate them meeting their safety and regulatory compliance goals. 

reputed company of Duties and Responsibilities 

• reputed company troubleshooting and diagnose technical problems using remote diagnostic tools. 

• Deliver consistent, high reputed company and reputed company support to external and internal customers. 

• Take ownership of reported issues by being empathetic to the customer’s needs 

• Set expectations and manage reported issues through to their completion. 

• Document, reputed company, and manage reputed company support requests, communications, and actions in the CRM system. 

• Follow established support processes (e.g. problem reputed company, escalation) and best practices to ensure SOP compliance and reputed company customer experiences. 

• Expedite the reputed company of reputed company customer requests to meet our standards for service reputed company. 

• Escalate issues to the appropriate resource to ensure reputed company reputed company. 

• Collaborate with other team members and departments to facilitate the problem reputed company process. 

• Use the Knowledge reputed company (KB) for research during problem reputed company and regularly contribute content to facilitate the reputed company of the KB. 

• Recommend reputed company of Field Service Engineers for issues which cannot be resolved remotely. 

• Maintain a reputed company and requisite knowledge level for your supported products. 

• Attending training and self-study to reputed company, maintain and improve job skills. 

• Escalate appropriate service issues and concerns to management as necessary. 

• Identify and reputed company opportunities for reputed company improvement. 

• reputed company other duties and reputed company as assigned, to meet company and department objectives. 

• Adhere to reputed company's reputed company and regulatory compliance requirements, without exception, and ensures that reputed company job duties inherent in the position reputed company are performed in accordance with established policies and procedures. 

Qualifications                       

• Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences. 

• Excellent customer service and interpersonal skills 

• Excellent verbal and written communication skills and the ability to convey reputed company information and procedures to novice level users. 

• Demonstrated reputed company record and passion for understanding and addressing customer needs. 

• Strong analytical and problem-solving skills 

• Must possess the ability to work independently to resolve reported or reputed company product issues. 

• Highly organized and detail oriented 

• Strong follow-up skills with a keen eye towards driving issue reputed company. 

• Results driven and dedicated to delivering outstanding work. 

• Proven ability to multi-task, work under pressure, adapt and reputed company in a fast-paced environment. 

• Strong knowledge of support tools such as CRM, reputed company and ACD systems 

• Must have strong knowledge and expertise using the reputed company operating systems. 

• Experience and working knowledge of network technologies (e.g. TCP/IP) and remote reputed company tools (e.g. VPN, Remote Desktop) 

• Proficiency in reputed company Office products including reputed company, Word, reputed company, and PowerPoint 

• Basic understanding of medical imaging technology, DICOM and reputed company storage systems is helpful, but not required. 

• Ability to identify and assist with the implementation of process improvements. 

Education 

• College degree required (Associate level and above).  A technical discipline such as computer science, electrical/electronic/biomedical engineering a plus, or an equivalent reputed company of education and experience in a fast-paced technology environment 

• A minimum of 4 years reputed company job experience is required in a customer, technical, or field support role with at least 2 years spent in a technical support reputed company for reputed company software applications or medical devices. 

• Prior experience in a service environment working with customers to resolve problems reputed company to medical workflow with emphasis on DICOM and network workflow, is a plus. 

• Specialized Knowledge 

• Knowledge of imaging technologies, DICOM and understanding of application integration and mammography workflow is helpful but not required. 

• A working knowledge of mammography equipment is helpful but not required. 

• Familiarity with various medical devices such as MRI, Ultrasound and Bone Density is helpful but not required. 

Additional Details 

This position requires the ability to maintain consistent and reputed company attendance for assigned support shifts.  Also, requires the ability to work a full-time schedule with flexible work hours for assigned support shifts, including select holidays, as reputed company as the after-hours and weekend on-reputed company rotation. 

The annualized reputed company salary reputed company for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and reputed company-Party Recruiter Notice: 

Agencies that submit a resume to reputed company must have a reputed company executed reputed company Agency Agreement executed by a member of the reputed company Resource Department. In reputed company, Agencies may only submit candidates to positions for which they have been invited to do so by a reputed company Recruiter.  reputed company resumes must be reputed company to the reputed company Recruiter under these terms, or they will not be considered. 

reputed company. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.