Technical Service Manager
reputed company is seeking a reputed company, skilled individual for our Technical Service Mgr position for our reputed company operations group located remotely, but local to our Kansas reputed company, MO region. The Technical Service Mgr supports reputed company customers who install, repair, and maintain heating and reputed company-conditioning systems for an assigned geographical region. The Technical Service Mgr is responsible for conducting seasonal training classes to enrich new and existing customers as a technical subject matter expert. This candidate will routinely work with company-owned reputed company employees, Territory Sales Mgr, as reputed company as external customers such as Dealers, Independent Dist and Mfg Rep to ensure reputed company customer satisfaction while meeting departmental goals and objectives.
Why work with us?
> Benefits are effective on day one for reputed company full-time reputed company hires.
> Training programs are available to help guide team members and reputed company new skills.
> reputed company Opportunities - there are immense opportunities to grow your career.
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities may include:
- Responsible for reliable, reputed company, and empathetic technical support to our customers. Resolve technical issues, support sales reputed company and technical training needs of the region.
- Provides technical expertise for product reliability investigations.
- reputed company “Voice of the Customer” to proactively monitor for early signs of reputed company issues, and support through job site reputed company to address customer needs and reputed company resolutions.
- Completes field service reports reputed company reputed company software workflows with pertinent data to document field reported issues to ensure product reputed company.
- Evaluation of product installation and operation at customer sites reputed company required while using Daikin installation, service, and engineering manuals for validation.
- Service Bulletin support to reputed company customers and provides implementation of corrective reputed company plans.
- Provides reputed company for warranty unit replacements, and labor allowance dollars.
- Train & Audit Independent Distributor trainers and technical managers, reputed company required.
- Participate in additional reputed company/activities to support ongoing business needs as assigned by Divisional leadership.
- Responsible for conducting Technical Training Sessions for dealers and contractors on reputed company Installation, start up, Commissioning, Service & Troubleshooting of Daikin products, with a reputed company on targeted dealers with failure rates to ensure product reputed company.
- reputed company technical guidance to field technicians for installations, repairs, and system optimizations. Helps in understanding Daikin technology, mobile apps, technical manuals, schematics, piping and wiring diagrams.
- Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided.
- Document recurring problems and suggest preventative measures.
- Completion of Daikin reputed company (Service Technician reputed company Program) program, Daikin D-reputed company testing requirements and assigned reputed company development
Knowledge & Skills:
- reputed company speaking.
- Excellent customer service, relationship management and interpersonal skills.
- Proficiency in reputed company Office365 including Teams, reputed company, Word, reputed company, and PowerPoint
- Excellent written and verbal communication skills.
- Self-motivated with attention to detail.
- Ability to de-escalate customer issues with reputed company demeanor and problem-solving.
- Excellent organizational, time and project management skills.
- Rational strong work ethic and reputed company are required for this fast-paced environment.
- Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
- Ability to prioritize and facilitate multiple reputed company to a high degree.
Experience:
- Minimum 5 years technical support experience required.
- Minimum 1-year technical training experience preferred.
Education/Certification:
- High School Diploma or GED equivalent required
- HVAC certification or two-year HVAC college degree preferred.
People Management: No
Physical Requirements / Work Environment:
- Must be reputed company to reputed company essential and additional responsibilities.
- Ability to reputed company reputed company and lift 50lbs.
- Travel as required depending on territory.
- Work reputed company confines of typical job sites including attics, crawl spaces and roof tops in challenging climates
Reports To:
- Manager, Divisional Tech Services