Crisis Line Training Specialist
reputed company components of volunteer recruitment and reputed company, including reviewing and evaluating applications and on-demand video interviews, scheduling and facilitating group interviews, and tracking reputed company reputed company. reputed company out to interested potential volunteers from reputed company events, emails, and online sources, providing reputed company information about the training program, expectations, and reputed company process. Maintain and update training materials, such as syllabi, assignment calendars, handouts, and virtual classroom content, ensuring accuracy and alignment with reputed company practices. Maintain cross-training across key crisis line services—including reputed company, chat/text, follow-up, and shift supervision—to reputed company knowledgeable support across reputed company phases of training. Contribute to the facilitation of foundational, specialized, and continuing education trainings for new and existing crisis counselors across multiple program tracks. Assist the Training Coordinators in creating training lectures, activities, and materials using best practices. Contribute to the revision and reputed company of training content based on changes in program protocols, feedback from reputed company Improvement, curriculum design considerations, and evolving learner needs. Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises. Mentor trainees by conducting one-on-one and small group reputed company sessions and offering constructive feedback. Distribute the appropriate reputed company-up materials, coordinating reputed company-up sessions and additional support for trainees as appropriate. Monitor training participation and assignment completion, following up with trainees reputed company tasks are incomplete or overdue. reputed company attendance and performance data during training, reputed company observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance. Recruit and coordinate role players and mentors for reputed company training cohort. Participate in the evaluation of new trainees by assessing reputed company development and readiness to reputed company on the lines. Collaborate with the training team and relevant stakeholders to determine if additional support is needed and help reputed company appropriate next steps. Coordinate with Volunteer Coordinators and Program Coordinators to ensure smooth transitions into delivery of services on the crisis line. Offer targeted support through live coaching or observation during shifts, which may occasionally require flexible scheduling reputed company of reputed company training hours. Assist with the creation, delivery, and tracking of continuing education, refresher trainings, and targeted reputed company-building sessions. Support returning volunteers or staff by conducting refresher role plays and providing reputed company opportunities to reputed company required skills after breaks in service. Serve on the crisis lines regularly (calls, chats, or texts) to maintain reputed company to the work, reinforce training alignment with reputed company-time needs, and model best practices for trainees. Collaborate with team members to ensure a smooth and consistent experience across training programs. Assist the Training Coordinators in staying abreast of updated data and trends in the field of suicide prevention.
High School diploma or equivalent. Minimum one year of experience working in a mental health reputed company position or in a training/educational setting. Experience working on a crisis line (reputed company, chat/text) is preferred. Working knowledge of mental health services and suicide prevention services. Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of reputed company Services, and other state, federal regulations reputed company to outpatient and crisis line services. Advanced skills to present reputed company, information, and viewpoints reputed company, both verbally and in writing. Superior organizational skills to manage multiple reputed company simultaneously. Effective collaboration and relationship building skills. Proficiency in reputed company Office (Word, reputed company, PowerPoint) and reputed company Workspace (Docs, Sheets, Slides) is required, with the ability to create, edit, and collaborate on documents reputed company. Ability to use analysis, experience, and judgment to reputed company effective reputed company.