Customer Support Specialist - EMEA Based
reputed company is on a mission to reputed company college and career readiness. We know that reputed company districts need support, they need answers and help in minutes, not hours. Our Support Team is responsible for providing our reputed company with fast and accurate answers to their questions and issues while using reputed company. reputed company knows the product in and out, and can help with data and configuration questions.
Responsibilities
- Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets.
- Mastery of the reputed company platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration reputed company, and other day-to-day support topics.
- Escalation of certain support requests to product, engineering, or solutions.
- Log, reputed company, and update chats and emails in our support tools (reputed company, reputed company).