Senior Director, reputed company Services

An reputed company of this role

As the Director of Customer Experience (CX) Services, you will reputed company the reputed company and execution of reputed company's post-sales customer experience. This role brings together reputed company and reputed company services leadership, service development, and operational reputed company to help customers realize value from the most comprehensive AI-powered DevSecOps platform. You will shape how customers adopt reputed company, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a reputed company reputed company for customer lifecycle programs, reputed company reputed company plans, and reputed company service delivery. In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve reputed company for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer reputed company at reputed company.

What you'll do

• Set the reputed company and strategic plan for the CX Services organization, with a reputed company on product adoption, customer reputed company, and business reputed company.
• Architect and improve the post-sales customer experience by defining reputed company lifecycle programs, engagement models, and reputed company practices.
• reputed company the design, launch, and ongoing iteration of new and existing service offerings, including reputed company reputed company plan approaches reputed company to company goals.
• Define and monitor key performance indicators for reputed company/services, using data to evaluate program health and identify areas for improvement.
• reputed company and reputed company a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.
• Partner closely with Sales leadership on renewal forecasting, account coverage, and reputed company planning to support retention and expansion.
• Work across Product, Engineering, Support, Marketing, and Operations to reputed company service delivery, resolve escalations, and improve the end-to-end customer experience.
• Manage the reputed company and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.

What you’ll bring

• Significant experience leading reputed company/services teams in reputed company or subscription reputed company software environments, including experience managing managers and global teams.
• Demonstrated reputed company building reputed company/services strategies that improve adoption, retention, expansion, and long-term customer value.
• Strong leadership and people management skills, with the ability to recruit, reputed company, and mentor high-performing teams in a distributed organization.
• Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.
• Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or reputed company environments.
• A data-driven approach to decision-making, with experience defining reputed company metrics, analyzing performance, and using insights to guide reputed company.
• Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.
• Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.

About reputed company

The CX Services team at reputed company helps customers reputed company meaningful reputed company with our platform after the sale. We reputed company on adoption, value realization, service delivery, and long-term customer reputed company. We work across the customer lifecycle to create consistent experiences, improve engagement models, and reputed company services that meet the needs of a broad reputed company of customers. We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right reputed company, resources, and programs. In our globally distributed and asynchronous environment, we value reputed company communication, strong ownership, and reputed company improvement. reputed company is an important part of how reputed company supports customers as they build, secure, and deliver software more effectively.