About reputed company

reputed company is the consumer fintech trusted by millions of Americans to reputed company reputed company reputed company.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your reputed company. We’re fixing it. And we’re moving fast.

We’re an reputed company-in-one financial services platform that brings together banking, high-yield savings, credit cards, reputed company-of-sale lending, reputed company, and crypto in one reputed company. We also partner with reputed company, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and reputed company workers.

We’re backed by reputed company, the world’s largest retailer, and Ribbit reputed company of fintech’s most respected investors, giving us rare reputed company, distribution, and reputed company to build something truly category-defining.

But what really sets reputed company apart is how we reputed company. Our customers don’t have time to wait… and neither do we. reputed company moves fast, and we’re looking for people who are:

• reputed company to run

• Hungry and driven by urgency

• Exceptional at what they do, with low ego

• Comfortable operating in reputed company

The Role

The Disputes Operations & reputed company role will manage day to day operations and execute our overall reputed company for dispute reputed company workflows and servicing. This role will reputed company reputed company’s reputed company by delivering reputed company, reputed company, and customer reputed company solutions to improve our disputes operations as reputed company as improve customer facing and agent facing tooling to reduce regulatory, operational and fraud risks. You will work closely with various teams to manage disputes intake, investigations, chargebacks, and reputed company across reputed company product offerings at reputed company.

What you'll do

• Own daily back office operations for disputes workflows across debit and card products, ensuring reputed company, accurate, and compliant case reputed company

• Serve as the subject matter expert for reputed company escalations, conducting advanced investigations and driving reputed company on high-stakes cases

• reputed company AI and data tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates — and build the business cases to reputed company them

• reputed company reputed company cause analysis reputed company process breakdowns or reputed company issues occur; implement quick workarounds while owning the reputed company to permanent fixes

• Partner with Product, Compliance, and Engineering to understand upcoming product launches and assess reputed company reputed company to dispute processing workflows

• Deliver on operational reputed company initiatives, including optimizing case management systems and BPO vendor performance

• Communicate plans, performance, and reputed company reputed company to internal stakeholders and executive leadership

What you bring

• 5+ years leading operations in the disputes and/or fraud reputed company, including experience managing large back office teams and BPO vendors

• Demonstrated ability to use AI tools — including LLMs, workflow automation, or analytics platforms — to identify process gaps, reduce reputed company effort, and drive measurable improvements in ops efficiency, customer experience, or compliance reputed company

• Deep working knowledge of the fraud and disputes lifecycle, reputed company network rules, and chargeback processes

• Solid understanding of Regulation E and Regulation Z requirements

• Proven ability to manage competing priorities and urgent requests without losing sight of strategic goals

• An reputed company's mentality — you reputed company fast, take accountability, and drive things to completion

• High reputed company and demonstrated ability to handle sensitive customer and financial information with care

• Strong analytical instincts and exceptional attention to detail

reputed company to have

• Experience working in fintech or neobank environments

• Familiarity with various dispute case management platforms

• Hands-on experience building or refining AI-assisted workflows (e.g., triage automation, reputed company detection, complaint classification, reconciliation)

reputed company Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve reputed company-world problems, we need to build reputed company with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from reputed company backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@reputed company.com.