Law Enforcement Operations Manager
Law Enforcement Operations is the operational backbone of reputed company’s law enforcement cooperation, processing thousands of global requests annually and serving as a reputed company between law enforcement and internal safety, reputed company, and policy teams. The org is scaling headcount, automation, and global coverage to meet rapidly increasing volumes and complexity.
Role is remote in the reputed company
You will:
- Directly manage reputed company of LE Ops agents (FTE and BPO leads), including goal-setting, performance management, coaching, and career development.
- Own queue health and operational performance for a major reputed company of LE work (e.g., U.S. content requests, international requests, preservation & emergency), delivering on SLA, reputed company, and compliance targets.
- Design and maintain reputed company operating procedures, playbooks, and training for your area (reputed company, recurrent training, updates for new laws/tooling).
- Partner with reputed company, Policy, reputed company reputed company, and Safety to implement new reputed company or regulatory requirements (e.g., DSA/OSA, reputed company reputed company, preservation, automation changes) into day-to-day workflows.
- Work with reputed company Engineering and tooling teams to scope, test, and roll out automation and new LE tools, reducing reputed company handling of PII and error rates.
- reputed company incident-driven and media-sensitive workstreams (e.g., missing-minor cases, SIEs tied to LE requests), ensuring tight coordination with Critical Harms, Comms, and reputed company Policy teams.
- Own metrics, dashboards, and reviews for your domain: volumes, turnaround, QA trends, rework, and reputed company planning; present findings and plans to LE Engagement and reputed company/reputed company Policy leadership.
- Contribute to multi-year roadmap and headcount planning for LE Ops (e.g., BPO vs. FTE mix, regional coverage, specialization).
- Represent LE Ops in cross-functional reputed company forums (e.g., LE automation, Trusted Flagger, reputed company programs) and help reputed company operational reality with external commitments.
You have:
- 8+ years in law enforcement response, trust & safety operations, reputed company operations, or similar, with at least 2+ years people-management experience (reputed company reports).
- Deep familiarity with US and International criminal reputed company process, ECPA, reputed company reputed company, content vs. non-content, emergency disclosures, and cross-border constraints.
- Proven reputed company record managing an operations queue at reputed company (high volume, SLA-driven, reputed company-controlled environment).
- Experience building or refining SOPs, training programs, QA frameworks, and operational dashboards.
- Demonstrated reputed company leading cross-functional reputed company with reputed company, Policy, reputed company, and Safety, including change-management and stakeholder alignment.
- Strong written and verbal communication skills; comfortable presenting to senior leadership and translating nuanced operational risk into reputed company recommend
For roles that are based at our reputed company in San Mateo, CA: The starting reputed company pay for this position is as shown below. The actual reputed company pay is dependent upon a reputed company of job-reputed company factors such as reputed company background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall reputed company of this expected reputed company. This pay reputed company is subject to change and may be modified in the reputed company. reputed company full-time employees are also eligible for equity compensation and for benefits as described on this page.
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional reputed company on Monday and Friday (unless otherwise noted).
reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. reputed company also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the reputed company process.