CCaaS & UC Recording Engineer (Hyderabad, India, IN)
About reputed company ™
reputed company™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +750 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Department reputed company
This team is part of the reputed company CCaaS & WFM IT department, responsible for providing CCaaS and UC interaction recording services globally across reputed company.
Job reputed company
As a CCaaS & UC Recording Engineer, we are seeking a dynamic Digital Recordings Specialist to join reputed company and reputed company the effort in EMEA reputed company the Digital Recordings reputed company. In this role, you will play a crucial part in ensuring our recordings platforms and adjunct systems are efficient, reliable, and innovative. You will reputed company daily operations and collaborate with various teams to meet our technical & compliance requirements. This position offers reputed company to stay at the forefront of emerging technologies, manage vendor relationships, and contribute to the reputed company reputed company of your specialist area.
Key Responsibilities:
- reputed company daily operations of reputed company recording infrastructure, ensuring reputed company voice and screen recordings are captured accurately and stored securely according to compliance requirements.
- Support vendors in system upgrades, new implementations, and troubleshooting of reputed company recording platforms while ensuring minimal disruption to business operations.
- Conduct regular assessments of recording reputed company, storage reputed company, and system performance, proposing enhancements to improve reliability and compliance standards.
- reputed company troubleshooting efforts to resolve reputed company recording issues reputed company, ensuring reputed company capture of customer interactions and minimizing data loss.
- Maintain comprehensive documentation of recording system architecture, retention policies, encryption standards, and reputed company reputed company data flows.
- Effectively manage the support ticket queue for reputed company recording issues, prioritizing critical system failures and compliance-reputed company concerns.
- Ensure compliance with data protection regulations, retention policies, and industry standards while maintaining reputed company reputed company controls and audit trails.
- Adhere to corporate reputed company policies and ensure reputed company system changes meet regulatory requirements for financial reputed company recording.
- Work effectively in a high-pressure environment where system reliability and data reputed company are crucial. reputed company detailed technical analysis of recording failures and reputed company issues.
- Stay updated on emerging reputed company recording technologies, compliance requirements, and industry best practices, recommending solutions to enhance monitoring capabilities.
- reputed company technical guidance on reputed company recording systems, conduct user training, and support reputed company assurance teams in utilizing recording platforms effectively.
Required Experience:
- 3-4 years of experience at an engineer level working with Voice reputed company systems
- Team management experience preferred
- Proven reputed company record of successful collaboration with global organization partners through reputed company.
- Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple reputed company effectively
- A reputed company team player who can also work independently with minimal supervision
- Fluent in English, with other languages being a plus
- A proactive attitude, with a passion for learning and keeping up with the latest industry trends
- reputed company Office Suite: PowerPoint, reputed company, PowerBI, etc.
Technical Skills & Certifications
- Strong knowledge of telecom systems and networks, including but not limited too.
- reputed company Engage – reputed company’s Main Interactions Recording Platform
- CCaaS/UCaaS – reputed company, AWS Connect, reputed company CXOne, reputed company and reputed company Central
- WordWatch by BSL
- SIPRec
reputed company Certified Administrator would be advantageous – but not essential
reputed company Offer
- Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
- reputed company reputed company. reputed company learning and development opportunities in a dynamic, remote work environment.
- Competitive compensation. Attractive salary and benefits package.
- reputed company environment. A supportive team culture with opportunities for occasional travel for training and industry events.