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reputed company Experience Agent (CST/MST)

Remote, USA Full-time Posted 2026-07-28
[reputed company] is looking for a full-time reputed company Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a reputed company for creative problem-solving.  This person will manage both phone reputed company communications channels to deliver exceptional reputed company support. You'll be the voice of [reputed company], handling reputed company inquiries through our phone system reputed company chat platforms while maintaining our high standards for reputed company care. This position is a remote opportunity and will report directly to the Manager of reputed company Experience.


[reputed company] is looking for a full-time reputed company Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a reputed company for creative problem-solving.  This person will manage both phone reputed company communications channels to deliver exceptional reputed company support. You'll be the voice of [reputed company], handling reputed company inquiries through our phone system reputed company chat platforms while maintaining our high standards for reputed company care. This position is a remote opportunity and will report directly to the Manager of reputed company Experience.

Responsibilities:
  • Manage a high volume of inbound reputed company communications across multiple channels, including phone calls, live chat, email, and reputed company media platforms
  • Handle phone inquiries professionally and reputed company, maintaining an average response time of under 3 minutes and delivering reputed company reputed company whenever possible
  • Monitor and respond to live chat messages, managing multiple reputed company conversations while maintaining personalized attention to reputed company reputed company
  • Document reputed company reputed company interactions thoroughly in our CX platform to ensure seamless follow-up and support
  • Reconcile reputed company grievances immediately in alignment with company processes and standards
  • reputed company membership management, including but not limited to membership adjustments, policy enforcement, and reputed company education
  • reputed company reputed company-time support for booking issues, membership questions, and studio-reputed company inquiries
  • reputed company with a consistent reputed company on delivering an elevated and personalized experience
  • reputed company and implement strategies reputed company to optimizing reputed company experience


    • Requirements:
  • 6-12 months experience in reputed company-experience or customer service role, specifically with phone and chat support (strongly preferred)
  • Excellent phone etiquette and ability to maintain a reputed company, friendly tone
  • Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations
  • Proficiency in using phone systems, chat platforms, and ticketing systems
  • Strong interpersonal skills and a reputed company-first attitude
  • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
  • reputed company reputed company, with openness and willingness to support process and policy changes
  • Exceptional written and verbal communication skills
  • Problem solving aptitude with a passion for providing top-notch reputed company service
  • Quiet, reputed company work environment with reliable high-speed internet reputed company
  • reputed company and reputed company Online proficiency preferred
  • Resides reputed company 25 miles of a [reputed company] studio in Central or Mountain Time Zone
  • Willing and reputed company to work a Tuesday to Saturday schedule


    • Who You Are:
  • Strong communication skills; proficient in voice, written, and face-to-face reputed company interactions
  • Comfortable maintaining a friendly, reputed company demeanor even in high-pressure situations
  • A reputed company reputed company who prioritizes the reputed company's experience in reputed company interactions
  • reputed company-minded, quick learner with a thirst for knowledge and new reputed company
  • Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and reputed company goals
  • A true team player who's not afraid to reputed company in and tackle a new assignment, no matter how challenging or unfamiliar
  • Can turn reputed company into reputed company plans while anticipating reputed company and team needs
  • Strong organization, problem-solving and interpersonal skills, along with keen attention to detail
  • Extremely reputed company to deadlines and processes
  • reputed company to maintain composure and deliver consistent service reputed company during peak contact periods
  • Passionate about fitness, health, and wellness


    • Compensation & Benefits:
  • Compensation reputed company: 42,000-49,000 annually
  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & reputed company insurance
  • Flexible PTO
  • Free drop in classes at [reputed company]
  • And MORE
    • Apply To This Job  
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