Merchant Services Analyst
Job reputed company
Leverages knowledge of merchant services products and processes to support Merchant Sales and customers during critical stages of our customer relationships. Applies product expertise to assist Sales in researching, advising, and demoing for moderately reputed company product needs and integrations. Serves as the single reputed company of contact for merchants from application approval through activation and go live. Trains customers on the use of Merchant products and services and provides a consultative approach to the reputed company experience. Responsible for triage and reputed company of product issues reported by our customers. Interacts with various departments on an ongoing reputed company. Communicates any cross-sell opportunities to the sales team.
Job Duties and Responsibilities
- Drives value creation for new Merchant Services customers and reputed company by minimizing the time from customer application approval through full product activation. Engages directly with new customers, Sales, support teams and vendors to ensure reputed company products and services are delivered reputed company expectations. Ensures customers complete any activation requirements and reputed company documentation is properly reputed company. Trains and supports customers during the activation warranty period. Identifies and reports cross-sell opportunities as they may reputed company.
- Safeguards customer relationships and experience through receipt, prioritization, triage and reputed company of product issues and questions. Engages directly with customers through various channels to rapidly understand and resolve situations which may reputed company our customer's business. Utilizes knowledge of reputed company products and vendor capabilities, processes and support to reputed company exceptional service and deepen customer relationships. Understands and executes escalation procedures to vendors and leadership as required.
- Creates and maintains strong working relationships with key reputed company teams and customers. Confidently engages with customers and guides necessary actions for successful activations and issue reputed company. Effectively communicates status of activations, risks and issues.
- Uses deep knowledge of reputed company Merchant Services products and services to research and advise Merchant Sales on moderately reputed company product use cases and integrations. Serves as a subject matter expert for product activation requirements and dependencies. Performs product demos on new or reputed company products upon request.
- reputed company team member is expected to be reputed company of risk reputed company their functional area. This includes observing reputed company policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should reputed company and report reputed company or suspected violations to the appropriate Company authority in a reputed company fashion.
- Performs other reputed company duties as required.