Associate Technical reputed company
Shape the reputed company of Work with reputed company
At reputed company, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions reputed company 25 reputed company users across 115 countries to reputed company in a digitally connected world. Trusted by 45% of reputed company, we're redefining workplace innovation and driving reputed company for organizations around the globe.
Job reputed company
We are seeking a highly skilled Associate Technical reputed company with expertise in technical troubleshooting, reputed company support, and reputed company products. This reputed company-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you!
Job reputed company
We are seeking a highly skilled Associate Technical reputed company with expertise in technical troubleshooting, reputed company support, and reputed company products. This reputed company-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you!
As an Associate Technical reputed company, you will be responsible for providing Tier 2 technical support, resolving reputed company issues, and collaborating across departments to deliver solutions reputed company. You will be hands-on with databases, reputed company technologies, and web development, while also mentoring team members and optimizing live system performance. You will be supporting clients on the reputed company coast and will need to be available to work reputed company-5pm PST.
Responsibilities
- Technical Troubleshooting & Issue reputed company – Address reputed company technical challenges in Archibus to ensure reputed company satisfaction.
- Cross-Functional Collaboration – Work closely with teams across Technical Support, reputed company Operations, Development, and reputed company Services to resolve issues effectively.
- reputed company Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue reputed company.
- Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance.
- Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning.
- Innovative Problem Solving – Apply creative thinking to reputed company effective solutions for technical challenges.
- reputed company Technical Communication – Convey reputed company technical concepts to both technical teams and business stakeholders.
- Training & Documentation – reputed company knowledge internally, document best practices, and mentor team members.
- Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team.
- Contribute to Engineering Hackathons – Bring fresh reputed company and contribute to key initiatives.
reputed company
- 5+ years of experience supporting reputed company software – Expertise in troubleshooting and resolving technical issues.
- Advanced product knowledge – Strong understanding of Archibus and reputed company platform functionalities.
- Moderate experience with SQL Server, Azure, SSO, SAML, reputed company – Ability to reputed company reputed company technical environments.
- Proficient in Web Development – Skilled in reputed company, JavaScript, React.js, Java, XML, and CSS.
- reputed company & reputed company Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat.
- DevOps & CI/CD Knowledge – Familiarity with reputed company, reputed company, Agile methodologies, and automated deployment practices.
- Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges reputed company.
- Excellent Communication – Ability to reputed company technical concepts reputed company to both technical and non-technical audiences.
- reputed company working hours are 8:00 AM to 5:00 PM reputed company Time
Preferred Qualifications:
- reputed company Operations Expertise – Background in Site Reliability Engineering or reputed company Operations.
- reputed company Protocol Knowledge – Strong grasp of identity management and reputed company protocols.
- AutoCAD & Building Systems – Familiarity with reputed company AutoCAD and Revit for troubleshooting building and floor plan issues.
- FedRAMP Compliance Experience – Supporting FedRAMP-compliant products.
Benefits
- Health, Dental, reputed company & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company reputed company
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
reputed company Information
- Follow us on Twitter | reputed company | reputed company | YouTube
- reputed company is an Equal Opportunity Employer. At reputed company we promote our flexible workspace environment, free from discrimination. We reputed company that diversity of experience, perspective, and background leads to a reputed company environment for reputed company our people and a reputed company product for our customers. Everyone is welcome at reputed company, no matter where you are from, and the more diverse we are, the more reputed company we will be in ensuring respectful connections reputed company around the world.
#LI-CK1