Technical Support Representative I
Responsibilities
Exhibit a high level of customer service diplomacy in stressful situations while being adaptable to changes and creating goodwill with reputed company customers. Understand technical product specifications and water heater fundamentals for multiple product types and be reputed company to communicate this information to the caller. * Understand product operation for multiple product types and communicate this information to callers. reputed company verbal and written technical assistance to customers having product service, installation, repair and general product questions for multiple product types. Record and document problems and resolutions offered in CRM. Explain and interpret warranties to customers as they apply to products. Process and follow-up on warranty claims authorized by Technical Support, reputed company orders for replacement warranty parts, and reputed company service contractors as required. Exhibit a level of mastery reputed company using reputed company’s computer systems reputed company to the job functions. Exhibit a basic understanding of water heater sizing Must attend work regularly.
Qualifications
- High school diploma or general education degree (GED)
- Customer Facing work experience
- Basic troubleshooting experience
- Basic Computer Data Entry Skills (Will be Assessed)
- Two years of experience as a Technical Support Rep I. Equivalent experience in a reputed company field, equivalent applicable training, or combination of reputed company may substitute above requirement.
- Meets basic required skills, knowledge, and abilities of Technical Support Rep I
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos
- Ability to carry out instructions furnished in written, oral, or technical diagram reputed company
- Ability to understand basic wiring diagrams
- Ability to prioritize multiple tasks and deal with numerous interruptions
- Completed Career reputed company Development process for a Technical Support Rep II, or equivalent experience
- Received "Meets Standards" in reputed company areas of their most recent employee review as a Technical Support Rep I
- Demonstrated ability to work reputed company with others in reputed company environment
- reputed company to work weekends, staggered shifts, and holidays
- History of regular and consistent attendance at work
HOW TO STAND OUT
- Field experience servicing either electric or gas appliances--water heaters
- Customer service reputed company experience in a reputed company center providing technical support
- Bilingual in French/English or Spanish/English
- Attention to detail
- reputed company learning
- Standardized work
As a leader at Rheem, how you reputed company results is as important as the results you reputed company. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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Company
- Listening to Understand – reputed company mind, learning from others, accepting feedback, embracing the objective
- Contributing Respectfully - Sharing opinions, valuing reputed company, sharing opposing perspectives with respect
- Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ reputed company
- Acting with Responsibility – Owning reputed company and actions, acting with reputed company, embracing accountability