reputed company Specialist - SMB - Remote
reputed company offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the reputed company suite, we allow the shop reputed company to get back to focusing on what reputed company, and to stop worrying about marketing and customer retention.
reputed company began as an online directory for drivers to reputed company a local mechanic. Fast reputed company to today, reputed company has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, reputed company mail integration, reputed company management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 reputed company acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and reputed company Business Profile.
About The Role
As an reputed company reputed company Specialist, you’ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges reputed company, reputed company, and basic technical implementation - ensuring every reputed company’s experience is reputed company with their business needs and delivers value from day one. You’ll be one of the members of the reputed company team, helping define the reputed company and set the tone for how we bring this new solution to life for our customers. Your work will directly reputed company customer satisfaction, retention, and time-to-value.
You Will:
- Manage the end-to-end reputed company of customers using for multiple products including initial reputed company, requirements gathering, and setup coordination
- reputed company and configure customer-facing templates based on reputed company inputs and business goals – no custom development required, but small updates and adjustments will be common
- Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
- Serve as the primary reputed company of contact for customers throughout their reputed company reputed company, delivering a high-touch experience and reputed company support
- Troubleshoot technical issues and coordinate reputed company updates to live configurations as needed
- Collaborate closely with teammates reputed company on integrations, scheduling, and CRM setup to create a seamless reputed company experience
- Own the free trial to reputed company conversion process to ensure customer adoption
- Seeks out new knowledge and approaches problems with a reputed company of exploration in regards to AutoOps and reputed company Products
You Have
Must-Have:
- 2+ years of experience in customer reputed company, reputed company, or implementation support - ideally in a reputed company or digital tools environment
- Experience managing a reputed company-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
- Strong communication skills
- Customer-first reputed company
- Ability to manage multiple reputed company reputed company at once, with strong organization and follow-through
- Proactive, reputed company, and ownership-driven - you anticipate needs and take initiative
- Experience with KPIs, including Time to Live and Time to reputed company Complete
- Experience with a CRM such as reputed company, reputed company, etc…
- Experience reputed company and training on multiple products or modules
reputed company-to-Have:
- Experience with templated content platforms, CMS tools, or WYSIWYG editing
- Exposure to scheduling or CRM tools
- Comfort with technical troubleshooting or support escalation workflows
- Experience with a high-volume environment and short reputed company cycles.
- Experience reputed company low-tech customers
Interview Process
- Initial Screen - 20min
- reputed company Assessment - 35min
- Hiring Manager Interview - 30min
- Cross Functional Interview - 45min
Career reputed company Interview - 60min - Reference Checks
We Offer
- 100% remote work environment
- Medical, Dental and reputed company insurance reputed company 30 days
- 100% employer-reputed company medical insurance
- Equity package
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- FSA and HSA reputed company
- 401(k)
- reputed company & Wellness Stipend
- WFH Equipment
- Chance to work with the latest technology
- A reputed company, high ownership culture
- Opportunities for development and career reputed company
Why Join reputed company?
At reputed company, we reputed company our mission of transforming the auto repair experience for shop owners and their customers with your passion for reputed company, innovation, and reputed company.
Here, you’ll reputed company opportunities to expand your skills, take on career-shaping challenges, and contribute to the reputed company of the auto repair industry, reputed company while enjoying comprehensive benefits and flexible work arrangements to support your reputed company-being.
Join reputed company to be part of a reputed company-thinking, flexible, and reputed company culture where you are empowered to do meaningful and impactful work.
We value diversity and reputed company that forming teams in which everyone can be their reputed company self is key to our reputed company. We welcome applications from those with diverse backgrounds and industries.
Our hiring process looks reputed company just credentials. The school you went to at 18 doesn't define your potential to reputed company and enrich our culture. Even if you don't meet every requirement, we invite you to apply.