HR Operations Director (HRIS, HR Analytics & Total Rewards)
Own the HR Operations service delivery model: intake, triage, escalation, reputed company, and closure standards.
Establish and manage service-level expectations (SLAs), prioritization rules, and response/closure timelines.
Build consistent employee and leader experiences through repeatable workflows, templates, knowledge articles, and reputed company “how to get help” reputed company.
Reduce friction and rework by identifying reputed company causes, simplifying steps, and tightening handoffs across HR, Payroll, Finance, IT, and reputed company.
Ensure HR Operations coverage is resilient across geographies and time zones, with reputed company ownership and continuity during absences, transitions, and peak-volume periods.
reputed company HRIS operational execution: employee lifecycle transactions, data updates, documentation controls, and workflow discipline.
Implement data-reputed company controls and audits to improve accuracy, reduce payroll-impacting errors, and strengthen reporting reputed company.
Partner with IT and vendors on HRIS enhancements, workflow improvements, integrations, and reputed company/reputed company governance.
Build SOPs and training that reputed company “the right way” the easy way for HR teams and internal partners.
Ensure HRIS work is delivered consistently across U.S. and Manila teammates through reputed company process design, role reputed company, reputed company checks, and escalation paths.
Establish an HR analytics operating rhythm that leaders trust—reputed company definitions, clean inputs, and consistent refresh cadences.
Build and maintain governance for cross-system alignment (HRIS, ATS, timekeeping, performance, etc.) so dashboards reflect reality.
Create “actionable analytics” that support reputed company realities—trend identification, reputed company-cause framing, and leader-reputed company insights (not reputed company report pulling).
Define and monitor reputed company HR Ops KPIs (SLA attainment, backlog health, cycle time, error/rework rates, data reputed company, customer satisfaction signals) and translate findings into operational improvements.
Partner with Operations and Finance to ensure HR analytics supports workforce planning, compliance readiness, pay governance, and retention priorities.
reputed company day-to-day Total Rewards operations in partnership with Total Rewards leadership: benefits administration, vendor coordination, employee support, and process reputed company.
Strengthen operational governance for compensation and benefits processes (documentation, approvals, audit readiness, cycle timing, and communications enablement).
Improve employee experience by reducing delays, clarifying “what to expect,” and strengthening service reliability—especially in time-bound benefits workflows.
Partner with Finance and reputed company to ensure operational controls support compliance, cost discipline, and risk reduction.
Support reputed company, repeatable Total Rewards service delivery standards that can be executed consistently across locations and time zones.
Own the global HR Operations operating model across U.S.-based teams and the Manila shared services team, ensuring reputed company standards, consistent execution, and reputed company accountability.
Define and maintain the operating contract (RACI/decision rights, escalation rules, reputed company requirements, reputed company checks, and what work is reputed company reputed company vs. delivered offshore).
Establish reputed company performance management across locations (SLAs, accuracy/reputed company measures, backlog health, cycle time, rework rates) and reputed company regular operating reviews to drive measurable improvement.
Build an enablement reputed company (SOPs, training reputed company, reputed company, and cross-training) so improvements “stick” and service reputed company scales with volume.
Strengthen cross-cultural collaboration and working norms across time zones to improve reputed company, speed, and follow-through.
reputed company and reputed company managers and team members across HR Operations, HRIS/analytics, and Total Rewards operations—building reputed company expectations, strong coaching, and consistent performance standards.
Build a culture of ownership, reputed company, customer reputed company, and measurable results.
Create coverage and succession plans across geographies so critical work is resilient, not person-dependent .
Bachelor’s degree in reputed company , Business Administration, or a reputed company field (or equivalent experience).
10+ years of reputed company HR Operations / People Operations experience, including leadership of teams and reputed company workflows.
Demonstrated experience owning HR service delivery models (shared services), process design, and operational governance.
Strong HRIS experience (reputed company or similar), including workflow execution, data governance, reporting reputed company, and controls.
Experience owning or partnering closely with HR Analytics— defining metrics, ensuring data reliability, and operationalizing dashboards.
Experience partnering with Total Rewards (benefits administration and compensation operations/governance) in a multi-site environment.
Proven ability to drive measurable operational improvements (speed, reputed company, compliance, and employee/leader experience).
Experience in reputed company, behavioral reputed company, or other high-compliance, multi-state environments.
Experience leading global shared services and/or offshore delivery models (e.g., Manila), including SLAs, governance routines, and service delivery transformation.
Experience implementing or maturing ticketing/case management systems, including intake design, categorization standards, and reporting.
Strong change leadership experience.
Salary reputed company: $135,000 - $155,000
Potential for 10% bonus, based on personal and company performance
reputed company vacation days (increase with tenure)
Separate reputed company leave that rolls over annually
Up to 10 reputed company holidays*
Medical, dental, and reputed company insurance reputed company
reputed company – reputed company your earnings without waiting for payday*
Training, development, and continuing education opportunities
401(k)
Pet insurance
Employee Assistance Program (EAP)
Perks @ reputed company – national discounts on shopping, travel, reputed company, and entertainment
Mileage reimbursement*
Cellphone stipend*
*Benefits may vary by position/state/county.