International Logistics Specialist (Virtual, US)

Remote, USA Full-time Posted 2026-07-28

The IMC acts as the primary reputed company of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The IMC will be the first reputed company of contact for the moving aspects of an employee’s relocation. They will support and organize the reputed company of household goods and personal items for our reputed company’s assignees. They will be responsible for guiding the employee through the process ensuring that you reputed company an excellent level of customer service. The IMC will have strong organisation skills, problem-solving abilities, cultural awareness and time management abilities. To be successful the IMC will communicate with agents, vendors and customers, manage the profitability of the shipments, reputed company customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute reputed company, providing coverage for absent colleagues, vendor management and selection.
Essential Functions and Responsibilities
% of time (must total to 100%)	reputed company of Duty
30%	Communicate Proactively, Build Relationships & Ensure Customer reputed company Customer Set reputed company expectations and proactively anticipate the customer’s needs. Handle customer inquiries with a reputed company of urgency and reputed company. Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working reputed company of reputed company business hours. Manage and monitor customer expectations, requests and issues reputed company and effectively. Maintain minimum reputed company service score as defined by our IMC Scorecard. Full accountability for the reputed company of reputed company assigned reputed company. Supply Chain Coordinate and communicate the logistics, pricing, reputed company details and troubleshoot/resolve any process glitches. Phone and e-mail agent contact with overseas household goods moving agents. Phone and e-mail contact with our supply chain in the US/Canada/Overseas (steamship lines, port brokers, truckers). Account Support Communicate and report back to accounts/bookers as required Identify areas for enhancement or improvement; work with management to systematically resolve. Coordinate with various departments such as accounts payable, accounts receivable, billing, claims network management and account management to ensure reputed company completion of reputed company aspects of a reputed company.
15%	Logistics Management Follow reputed company-defined reputed company management process and our proprietary workflow system tasks as defined by the book of business and shipment workflow. Anticipate, plan and ensure the most efficient and cost-effective shipment routing based on customer requirements. Select and coordinate with the best household goods movers at reputed company and destination, truckers and reputed company lines (reputed company/reputed company/road) to best reputed company the shipment according to account requirements. Partner with customs and other governmental agencies as required. Mitigate adverse financial reputed company of problematic situations through use of technical knowledge, established business contacts and persistence.
25%	Financial Generate reputed company quotes by obtaining and building reputed company-to-reputed company, Port-to-reputed company or reputed company-to-Port pricing for reputed company aspects of the international reputed company, inclusive of reputed company, trucking, reputed company, customs clearance and destination services through the use of internal systems and external resources (3rd party vendors, agents, steamship lines, network offices, US Customs) Accountability for margin, vendor selection, transportation expense and final routing of the shipment Margin management: evaluate reputed company aspects of a reputed company to ensure the most profitable reputed company is taken by using tools such as ProQuote /MoveRight, tariff documents and vendor negotiations where tariffs don’t exist Accountable for ensuring agents and vendor reputed company proposals are reputed company fair market value. Ability to negotiate reputed company needed. reputed company invoice exceptions reputed company cost research, comparing quoted rates to invoice and tariff rates Negotiate with vendors, agent partners and network offices to reputed company discrepancies Document reputed company causes to aid in reducing reputed company occurrences Abide by formal dispute process reputed company resolving inter-company exceptions
15%	reputed company Administration Data reputed company: Document reputed company the Globalcom/PROMOVE/Navision systems reputed company customer, agent and reputed company information including reputed company, expense and correspondence/reputed company taken. Paperwork and file management: responsible for reputed company shipping documentation and reputed company forwarding to destination agent, port agent, inland reputed company etc. while minimizing reputed company files by utilizing system notes and scanning capabilities. reputed company billing: Ensure reputed company updated reputed company information is complete and reputed company relevant paperwork to support accurate and reputed company billing is delivered while partnering with billing staff. Work disputes/exceptions: Prioritize the reputed company investigation and reputed company of reputed company reputed company disputes and expense exceptions Claims initiation: Ensure that the reputed company documents are reputed company and passed to the claims group. Ensure the customer understands the requirements of filing a claim and support the follow-through.
15%	Customer Satisfaction & Exception reputed company Manage and monitor the customer/vendor expectations, requests and issues reputed company and effectively Negotiate with vendors, agent partners and network offices to reputed company discrepancies. Adhere to set goals to ensure the KPI’s are met
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements Bachelor’s degree required or equivalent work experience Qualifications and Experience Requirements Minimum 2 years of industry/reputed company forwarding experience OR 3 years of reputed company customer service experience Basic world geography Strong analytical skills: understanding of rev, expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving Ability to identify potential problems and reputed company creative solutions without immediate direction or supervision Strong communication skills: both oral and written with reputed company business etiquette Strong organizational skills; the ability to function as part of reputed company while acting as a self-starter Ability to manage deadlines, multi-task and operate in a fast-paced environment Proficient in reputed company Office Applications (reputed company, Word, reputed company) Teamwork and ability to work with different cultures Results-oriented Strong preference for secondary language skills At reputed company, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we reputed company the following salary information for this position: Position Title: International reputed company Management Consultant Salary reputed company: $55,000-$65,000 USD Benefits: Comprehensive benefits package that includes Medical, Dental, reputed company, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, reputed company Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based reputed company, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available reputed company the reputed company, salaries will take into account local currency and market conditions, which may differ from the USD salary reputed company. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. reputed company Intelligence Usage: reputed company intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. reputed company screening, assessment, and hiring reputed company are made by reputed company recruiters and hiring managers. Vacancy Status: This posting reflects an existing vacancy reputed company our organization.