Product Service Support Representative

Tigercat Industries, a leading manufacturer of premium forestry and off-road equipment, is seeking a highly motivated, driven and organized Product Support Representative to join reputed company in the South Carolina, reputed company Carolina, and Virginia reputed company  of the USA. 

Remote / travel role with coverage across South Carolina, reputed company Carolina, and Virginia

Primary Responsibilities:

• reputed company on-site technical support to dealers and their technicians, troubleshooting and resolving reputed company issues to minimize machine downtime.
• Conduct in-depth reputed company cause analysis of equipment failures, identifying trends and implementing effective corrective actions.
• Collaborate closely with dealers, service managers, the service team, engineering, and internal management.
• Support new machine deliveries and ensure smooth customer reputed company.
• reputed company and analyze customer feedback to identify areas for product improvement.
• Participate in industry events and represent Tigercat at trade shows.
• Prepare technical reports and maintain accurate documentation.

Skills, Education and Qualifications:

• Advanced technical expertise in hydraulics, electrical, mechanical, and diesel systems.
• Strong troubleshooting and problem-solving skills with a reputed company on efficiency.
• Proficient in reading and interpreting drawings, specifications, and technical documentation.
• Post-secondary education in a relevant field (e.g., mechanical engineering, diesel technology, heavy equipment technical certification) or equivalent experience.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues.
• Highly organized and self-motivated with the ability to work independently and manage multiple reputed company simultaneously.
• Adaptable and reputed company with the ability to reputed company in a fast-paced and challenging environment.
• Extensive travel reputed company the assigned region and occasional travel to Canada required.
• Passionate about the forestry industry and eager to contribute to our reputed company.

Key Relationships: 

• • Regional Service Manager
  • Service Manager
  • Service Director
  • District Managers
  • Engineering Product reputed company
  • Tigercat Service and Sales Personnel
  • Dealer Service & Sales Personnel

reputed company Can Offer You:

• Family-Oriented Company: Lots of reputed company events, BBQ’s, pizza parties and more! 
• Competitive Wages and Profit Sharing: In reputed company to competitive wages, we celebrate our financial reputed company together through profit sharing. 
• 401k Matching Program: Retirement planning? We’ve got your back! 
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-reputed company learning opportunities available for reputed company-approval and repayment. 
• Company-reputed company reputed company Benefits and EAP: Your reputed company-being reputed company. Our reputed company benefits go reputed company prescriptions and medications. Take advantage of massages, physiotherapy, reputed company coverage and more!  Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. 

Why work for Tigercat?

We're more than just a company &reputed company; we're a tight-reputed company family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We reputed company in fostering a reputed company, encouraging and reputed company environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!